This position is a key support for delivering heartfelt| exceptional
experiences to the hotel|s group| conference and event clients| whilst
supporting the overall hotel strategy. This position is responsible for
leading the Conference & Event Sales team (C&E Coordinators and Event Sales
Administrator) in the promotion| sale| and control of the hotel|s conference|
event| and bedroom inventory.
This position will be achieved through sound lead allocation| effective
qualifying throughout the initial enquiry| delivery of comprehensive| accurate
and customised proposals| and strong negotiation skills| whilst maintaining
and supporting the customer relationship for the hotel. The position will
consistently strive to develop strong relationships with new and existing
clients| in order to increase overall revenue| drive lead generation| an
support the Hilton Brisbane as a market leader in groups| conference| an
events. This position will also maintain company procedures relating t
credit| health and safety| and all other processes to deliver excellen
Finally| the position will engage the Event Sales team in achieving
departmental targets| and will play a key role in driving all strategic
initiatives. Additionally| the position will support the GCE Manager with
recruitment| performance management| and learning and development
opportunities for the overall Reservations| Groups| Conference and Events
What will I be doing?
Sales| Conversion and Commercial Focus
Support the GC&E Manager in implementing commercial strategy and communicating departmental targets
Allocate all incoming groups leads professionally through all channels. Enquiries to be responded to within 3 hours and proposal to clients with 24 hours of proposal receipt| in accordance with Hilton best practice
Build strong relationships with clients| and develop an understanding of their needs and expectations. To provide custom solutions to match| in order to deliver a successful event.
Manage incoming group| conference and event enquiries in a professional manner and in accordance with brand standards| whilst responding positively to all sales opportunities.
Deliver comprehensive| accurate| and customised proposals within a timely manner| and ensure follow up communication within 24 hours.
Prepare agreements within a timely manner| whilst negotiating commercial terms and conditions.
Ensure the first deposit is received in due time| and paid in accordance to contract terms and conditions.
Conduct a detailed handover with the assigned Event Sales Coordinator (planning) once the booking is confirmed| and ensure all key elements are clearly communicated.
Host and facilitate pre-event meetings between the hotel and client| to include site inspections| networking opportunities and any other required meetings.
Demonstrate strong customer focus| whilst ensuring clear communication is maintained with all relevant departments during the sales process.
Develop and maintain a broad range of product knowledge about the hotel.
Develop and maintain a detailed understanding of the local Brisbane market.
Be aware of the key revenue goals and targets of the department| and focus all activities towards achieving these goals.
Maximise profitability using the event management system and availability diary.
Understand the profit impact of each conference | event.
Actively maximise incremental revenue through upselling strategies.
Conduct proactive sales calls to drive lead generation.
Input and maintain accurate information in all hotel systems (e.g. Delphi | OnQ)| whilst adhering to system best practice and standards
Liaise closely with the Finance Department to ensure all company procedures in relation to credit| accounts and billing are adhered to
Teamwork| Team Management| and Communication
Directly lead and manage the Conference & Events Sales team (C&E Coordinators and Event Sales Administrator)
Support the GC&E Manager in all aspects of leadership and management| not limited to recruitment| learning and development| meetings| etc.
Facilitate monthly 1:1 meetings and annual performance reviews with the Reservations and GC&E team| with a specific focus on career development
Identify and facilitate learning and development opportunities for the Reservations and GC&E team
Lead the weekly Prospects meeting| in conjunction with Food and Beverage Revenue Manager| focusing on strengthening client relationships through account management
Attend designated learning and development programs as required
Actively participate with others within the Commercial Department| taking part in communication meetings| team briefings| and project work| to ensure the team achieves their overall goals
Cooperate with and offer support to other operational teams as required
What are we looking for?
An Event Coordinator (Sales) serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
Excellent communication skills
High level of IT skills| including Excel| PowerPoint| and Word
Proactive approach to meeting deadlines and targets
Excellent organisational and administration skills
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous experience in a sales role
Relevant degree| in a sales or business discipline| from an academic institution
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!