Solutions Architecture Engineer – DELL – Australia


Senior Analyst Solutions Architect
People make Dell – so wherever in the world they work- everyone is rewarded
for their contribution. Ready to develop your career in a truly global
company? Within the Pre-sales Solution Services at Dell- we are looking for a
Senior Analyst Solutions Architect to join our team in Sydney.
Principle Duties and Responsibilities:
Deliver all services to the field within defined SLAs and Quality measurements.
Logs requests via the SFDC Case system to provide accurate tracking of cases around various Sales and Presales requests
Provide skilled knowledge of EMC services- solutions- and products to the Presales Field. Inquiry topics include the features- functions- compliance- usage- configuration- and support of EMC products- solutions- services and tools and utilities.
Create quotes on more complex deals and check the quotes for technical accuracy on basic deals.
Provide alternative configurations and recommendations to the SE. May mentor new SE Analysts with quoting and configurations

Perform technical configuration requests using EMC configuration tools; address/resolve configuration issues

Interpret customer request and upload data from a customer|s systems (server- file service- database application- or catalogue) to analytical tools and use them to create customized analysis of potential solutions for SEs to present to the customer

Monitor regional issue escalations resolutions in partnership with the Theatre Leads and Service Delivery Leads

Utilizing in-depth knowledge of SE Analyst functions- recommend and implement innovative approaches to driving efficiency and process improvement

Provide mentoring and coaching for new SE Analyst resources.


Strong knowledge of IT infrastructure and operations
May have experience as a network or systems administrator
Strong knowledge of EMC storage technology and products
Conflict resolution skills
Presentation skills
Customer service skill
Time management skills
Cross-Functional skill
Problem solving skills


Our people are the most critical component of our long-term success and their
health and wellbeing are our priority. You will enjoy a comprehensive- locally
competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race- colour- religion- sex
(including pregnancy)- sexual orientation- gender identity and/or expression-
national origin- protected veteran status- disability- genetics- or
citizenship status (when otherwise legally authorized to work) and will not be
discriminated against on the basis of such characteristics or any other status
protected by the laws or regulations in the locations where we operate. Dell
encourages applicants of all ages.

Job Family: Engineering Professional-Services Job ID: R045036

Principal Engineer- Solutions Architecture – DELL – Australia


## Solutions Architect – Services
North Ryde – Sydney
At Dell- we evolve people as well as technology. We have a passion for what is
possible. So now is the time to join Dell Services as a Solutions Architect in
Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live

Key Responsibilities

Troubleshoot and resolve customer SCCM/MDT deployment solution failures within Dell`s Connected Configuration service

Work directly with our customers and cross-functional teams- including Dell & customer project managers- consultants- facility operations teams to ensure efficient & quality delivery of Dell`s Connected Configuration Service at Dell`s partner facilit

Validate customer`s SCCM/MDT deployment solution to insure it conforms with Dell Connected Configuration guidelines
Assist customers- Dell project managers- technical teams- and facility operations with new projects to verify & finalize initial production results via first article reviews.
Troubleshoot and assist customers and facility teams with resolution of Windows 10 and OS image development solutions using industry-standard Microsoft technologies
Contributes to the development and on-going improvement of Dell`s industry best practices and standards for deploying enterprise and client technologies
Mentors and provides technical leadership to other team members
Provides technical assistance and support for Dell`s Connected Configuration service
Reviews and determines readiness of customer`s SCCM infrastructure for inclusion in Dell`s Connected Configuration service
Travel 10 – 15% of the time


Undergraduate or Graduate degree- and 3+ years of industry experience
MCSE / MCITP certifications

SCCM Infrastructure Skills

2+ years of experience as Architect / Team Lead with experience in the following:
Consultancy- Vendor or large enterprise
Expert knowledge of Microsoft SCCM/MDT. Should including design- implementation- and experience customizing/extending SCCM/OSD solutions capabilities across large scale enterprises
Understanding of networking and troubleshooting for SCCM/OSD solutions over global networks: WAN/LAN- TCP/IP- DNS- DHCP- Routers- Switches and Firewalls
Active Directory users and groups- Security permissions and excellent understanding of GPOs
Server OS skills: Installation- standard usage and troubleshooting of Windows Server 2008/2012+

Windows Imaging Skills

2+ years of experience as Architect / Team Lead with experience in the following:
Consultancy- Vendor or large enterprise
Expert level knowledge of current Windows Client based Operating Systems (Win 7/10)
Excellent understanding of HW/BIOS/Driver/Firmware/OS relationships
Excellent understanding of common application installation types (EXE- MSI- etc.)
Excellent understanding of Microsoft Windows OS imaging & deployment tools (Windows PE / WAIK / ADK)
Advanced scripting knowledge (VBS/PowerShell/BAT)- specifically to support AD / WMI queries and batch changes

Communications Skills

Excellent Customer engagement interaction & communications
Comfort with executive communication and presentation
Excellent consultative skills in both a technical pre-sales and post-sales settings

Key Competencies

_Achievement Oriented_ – establishes challenging short and long term goals- takes initiative- persists at tasks and pursues completion of objectives
_Adaptability_ – changes behavioral style or method of approach when necessary to achieve a goal- adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
_Communication_ – takes the initiative to communicate accurate- up to date plans and information to clients- peers and management. Expresses thoughts clearly- both verbally and in writing. Listens and understands the views of others. Effectively transfers thoughts and expresses ideas orally in individual or group situations
_Customer Focus_ – makes customers and their needs a primary focus of one`s actions. Develops and sustains productive customer relationships. Talks to customers to find out what their needs are and how satisfied they are with the service.


Our people are the most critical component of our long-term success and their
health and well being are our priority. You will enjoy a comprehensive-
locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race- color- religion- sex
(including pregnancy)- sexual orientation- gender identity and/or expression-
national origin- protected veteran status- disability- genetics- or
citizenship status (when otherwise legally authorized to work) and will not be
discriminated against on the basis of such characteristics or any other status
protected by the laws or regulations in the locations where we operate. Dell
encourages applicants of all ages.

Job Family: Engineering Professional-Services Global-Services Job ID:

vArchitect – DELL – Australia


The vArchitect role provides technical and enterprise architecture expertise
in support of pre-sales activities in the assigned market.They are required to
work with customer across organizational and computing |silos| to drive common
approaches and expose information assets and processes across the
enterprise.They gather requirements- perform analysis- and design fully
integrated technology solutions that help company transform their IT
infrastructure to Converge Infrastructure strategy that align to customer
business goals. Technical emphasis is on converged infrastructure platforms
including virtualization- compute- network- storage- management-
orchestration- and application requirements. Advisory vArchitects are require

to make technical and sales presentations to customer`s business decisio

makers and technical staff with assistance and leadership from the vA

(vAccount Manager). They must have strong understanding private cloud an

business applications within the enterprise customer market. Knowledge of ITI

and Service Management- along with Orchestration is preferred. Applications
and knowledge of their effect on IT are highly desired. They assist the vAM in
sales campaigns by developing technical responses to customer requests and
proposals. Additionally the Advisory vArchitect level role requires that the
individual is comfortable in a CxO level conversation and can establish and
maintain relationships at this level within a customer organization. This
should include an understanding of organizational transformation- process
transformation and financial modelling.


Establish relationship with customer to develop current IT states- building road map for virtualized architecture and sharing the future architecture blue print to align with customer business goals.
Define solutions with CPSD sales team to support customer business requirements and future strategies
Leverage knowledge of competitive solutions to effectively address and dispel customer objections to VCE solutions- and train the account and partner teams
Establish relationships with the DellEMC parent account teams- partners and customers in support of sales team objectives and engage and leverage corporate resources- abilities- budgets and personnel as appropriate
Executes technical sales calls
Configures and documents CPSD software- hardware and service solutions to meet customer and sales objectives
Completes required presales documentation quickly and accurately
Qualifies sales opportunities in the terms of customer technical requirements- competition- decision making process and funding
Presents and markets the design and value of proposed CPSD solution and business case to customers- prospects and VCE management

The role may have one or more of the additional sets of |specialty|
responsibilities as required by the hiring manager:

Oracle General understanding of Oracle Database (multiple versions)- RAC- Middleware and Oracle Applications.
Microsoft Exchange General knowledge/experience of Microsoft Windows and Exchange consolidations & migrations- messaging industry trends and competitive offerings.
SAP Understanding of SAP applications- SAP NetWeaver- BASIS administration- and SAP infrastructure (database- operations) support.
SQL & SharePoint General knowledge/experience of Microsoft Windows and SQL Server + SharePoint consolidations & migrations- messaging industry trends and competitive offerings.
Understanding of virtual desktop solutions including VMware View- Citrix Zen
Desktop- and competitive offerings.

Understanding of Backup and DR solutions including EMC`s Data Domain and
Avamar products- VMware`s Site Recovery Manager- EMC RecoverPoint- VPLEX- and
SRDF solutions.

Technical knowledge of multiple server architectures- distributed systems and
platform operating systems. Deep knowledge of the VMware product portfolio-
Microsoft Hyper-V – and Citrix virtualization architectures. Experience with
designing- building- installing- configuring and supporting multi-terabyte
information infrastructure for ESX server deployment and migration of
conventional systems into virtualization.

BI/DW Understanding of relational database structures- theories- principles- and practices. Familiar with database platforms- including Oracle and SQL. Experience with designing- multi-terabyte data warehouses (including |appliances| such as any of the following:
GreenPlum- IBM Infosphere- Oracle or Oracle Exadata- Paraccel- Vertica or
Neteeza). Familiar with data warehouse components- including hardware-
database management systems- ETL (extract- transform- load) software- data
mining tools- and meta data management tools.

Converged Networking
Knowledge of networking media and protocols. Knowledge of Ethernet- TCP/IP-
Fibre Channel- ATM- FCoE architecture. Knowledge of CIFS and NFS storage

Analysis & Design
Ability to characterize specific workloads in order to optimize converged
infrastructure. Experience in data modeling and infrastructure sizing.
Experience with data architecting- data migration- large-scale data modeling-
and business requirements gathering/analysis for virtualization.

Presentation Skills/ Executive Sales Acumen
Ability to effectively communicate and articulate the value proposition to CXO
audience and decision makers. Ability to drive an effective technical sales
campaign by understanding business drivers- technical requirements- customer
needs and competitive landscape.


Consultative approach
Enterprise Architecture skill
Technical account management
Converged infrastructure
Virtualization- Storage and Server technologies
High level business case development
IT strategy- vision and goals
Adaptable and flexible
Time management skills
Results driven with a sense of urgency
A minimum of 10 years pre-sales experiance


Job Family: Engineering Job ID: R038163

Senior Advisor- Solutions Architect – Cloud Networking – DELL – Australia


The Sr Advisor- Solutions Architect – Cloud Networking provides advanced
technical and/or business consultative services for a high profile banking
client. The supported environment is a virtualized networked environment
provided to the customer as a managed service.
Successful applicants will need to understand and provide over-arching &
holistic view of the service provided from a technical perspective. They will
be key in assisting this client and other clients on design upgrades-
expansions and configuration changes- so that the team can deliver to the
agreed service level and or exceed the customers expectation. Provide support
for day to day operations of the environment including problem resolution-
tuning and configuration change

Key Responsibility:

Provide technical expertise- guidance and leadership for architectural design- strategies and plans in a Cloud Networking environment. Review clients Logical Design- DC architectures and solution overview prior to configuration- upgrades and expansions

Advise- develop and maintain design / architecture documentation for all changes. Follow best practices and advise the supporting team and client on practices that will reduce risk and provide stability up to and beyond industry standards

Advanced knowledge and experience of VMware SDDC and VMware products including NSX-T- NSX-V- vSphere vDS
Provide support on networking components and configurations- advanced knowledge of networking is a must. Including but not limited to Cisco Nexus and UCS Compute.
Advanced level Routing and Switching and ability to mentor and train other team members on concepts to CCNA level
Work with in-house team to development & automate repeatable tasks and provide operational support
Provide day to day support of existing environment- including participation in rostered after hours support duties- for problem solving and configuration changes and upgrades to the clients environment.
Work with Global support and Engineering groups to resolve faults- create code fixes and qualify new solutions.
Manage risks in the current environment- create remediation plans- document and track to completion within an ITIL framework.
Work with Project management team providing technical assistance in planning and implementation of projects.
Assist Client and supporting team with Disaster Recovery testing and implementation.
Gain EMC Certification for products supported in the clients environment. Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations- trade journals- networking- and associated training and seminars.

Experience required:

Industry Network certification; Cisco CCNP- VMware VCP Network Virtualisation
In-depth technical knowledge of enterprise security architecture and network security concepts
Expert level familiarity with the Cisco Nexus and Data Center product lines- including SAN (MDS)- LAN (Nexus) 9K- 7K- 5K-3K 1K- Edge/Core Routing (Cisco ASR)- Cisco UCS- Cisco UCS Director- Cisco UCS Central
Expert level understanding of layer 2 switching- layer 3 routing- IP protocols- Ports & traffic flow patterns in typical DC environments. Advanced ability to troubleshoot and diagnose network issues with an ability to zone in on where problems may exist in a network.
Solid understanding of firewall operations and associated TCP/UDP ports- IP protocols and traffic flows.
Converged Server Technologies
Converged Network Technologies
Converged Infrastructure: (VxBlock- VxRack & VxRail systems preferred but not essential)
Network Security: VMWare vCNS- VSG- Cisco ASA/vASA- HP TippingPoint- Citrix NetScaler
Hypervisor Technology: VMWare ESXi (preferred)- OpenStack KVM- Oracle VM- Citrix XenServer
Data Center deployment at scale- Cisco ACI- Cisco MP- BGP EVPN- VMware NSX- comparable vendor implementation of Spine/Leaf DC architecture- Interconnectivity solutions such as Cisco OTV
Min 5-10 years industry experience: design- install- configure- support
Min 3-5 years practical- hands-on experience in a Service Provider environment
Knowledge of cloud services models and multi-tenanted service provider models
EMC SAN and NAS Storage (desirable)
Scripting ability a key advantage – Python- powershell etc highly desirable
Understanding of ITIL and Agile foundations

Skills and Attributes:

Customer Focused
Expert skill in diagnosing and solving complex network related problems using systematic problem solving methodology
Excellent communication and presentation skills
Professional- dependable- and flexible team player who is self-motivated
Proactive- self-starter with a strong work ethic
Able to work with little to no supervision
Must work well under pressure
Ability to multi- task.
Ability to work effectively with senior management
Eager to learn new technologies outside of your core skillset
Mentoring/Coaching skills

Job Family: Professional-Services Job ID: R031940