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Director of Operations – Marriott Resort hotel – Surfers Paradise Australia

On: September 30, 2020June 26, 2024 By: admin

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Job Description
Posting Date Sep 29, 2020
Job Number 20055649
Job Category Rooms and Guest Services Operations
Location Surfers Paradise Marriott Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JW Marriott is inspired by the principles of mindfulness, JW Marriott is a haven designed to let you focus on feeling whole – present in mind, nourished in body, and revitalized in spirit.

Job Summary

The iconic Surfers Paradise Marriott Resort & Spa, soon to be transformed into a JW Marriott Gold Coast Resort & Spa, is looking for a dynamic, focused individual, with proven management experience in leading their teams to success. We are looking for an individual with a passion for delivering excellence for all our stakeholders, Owners, Marriott International, our Guests and our Associates. An individual who is focused on mentoring and supporting a driven team of individuals while understanding and exceeding the goal of the JW launch into the Australian market.

The impact you’ll make

You hold yourself to high standards and work to support your dedicated team of experts within each department team. You will be knowledgeable in all operations of the hotel and comfortable in delivering standards within a luxury 5 star environment. Your success will reflect on the successes of each team you mentor.

Key Responsibilities

As the JW Marriott will be the first brand to open in Australia, we are seeking a candidate who has experience in diverse and competitive luxury business environments.
The Director of Operations, will be positioned as a member of the Executive Committee and will be responsible for developing and implementing hotel-wide strategies that deliver products and services to exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner and Marriott International.
The successful candidate will have worked in a similar size luxury brand (not necessarily in hotels) where they have a track record of achieving large growth and capitalizing on the learnings thereof.
The successful candidate will be able to demonstrate, proven strategies and tactics that were successful at their previous company, and how they plan to put these strategies into place for the JW Marriott brand.
The Director of Operations will work with the General Manager on the JW brand identity ensuring it is communicated effectively, to our target guest.
Ability to provide strategic leadership for both Rooms and Food and Beverage and have the ability to step up and lead the hotel in General Manager’s absence.
The ultimate candidate will have a global and strategic mindset which will assist the JW Marriott to increase sales not only Food & Beverage but also in Rooms. This ideal candidate will have a proved track record.
Desired candidate will have effectively gained experience in other business disciplines, such as, Marketing, Sales, and Human Resources and have a track record in managing interdisciplinary issues.
Presenting monthly reporting package to the ownership team.
Ability to demonstrate effective leadership in Change Management to ensure Managers and Associates alike are focused on providing service that is aligned with JW Marriott service standards.
You will have skills in the effective management of labor costs in conjunction with legislation and the appropriate industrial tool.
Work with the Director of Sales and Marketing to incorporate the strategy into the overall hotel plan.
Ensure the delivery of an exceptional Food and Beverage product and service that exceeds our guests needs including
compliance with liquor licensing, HACCP, WHS and Anti-Discrimination laws.

Education and experience

Extensive Management Experience with a strong background in managing other departments such as, Food & Beverage, Front Office, Laundry, Concierge, Recreation, Spa & Housekeeping.
JW Marriott luxury experience is highly regarded.
It is desirable to have International exposure in a luxury brand.
Desirable if the successful candidate has worked with a team to re-launch a new brand.
Ability and enthusiasm to work in a fast-paced evolving environment
Have citizenship, permanent residence or approved working rights in Australia

Events Executive – W Hotel – Melbourne Australia

On: September 30, 2020June 26, 2024 By: admin

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Job Description
Posting Date Sep 30, 2020
Job Number 20055292
Job Category Sales and Marketing
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

MEETING & EVENTS

With almost 830sqm of ultra-modern conference, meeting and event space at W Melbourne, we’re setting the stage for spectacular events with fully adaptable conference equipment, world-class audio-visual facilities and contemporary cocktails and cuisine from our expert in-house catering team. The jewel in the crown, the GREAT ROOM is a 426sqm pillarless ballroom with an abundance of natural light and 4mx5m LED wall. We’re looking for talent that are passionate about delivering events that spark imagination and set minds racing.

ROLE PURPOSE

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events.

CAST KEY RESPONSIBILITIES

Education and Experience
High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area, OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1-year experience in the event management or related professional area required.

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and determines how to best work with the property talent and customer to solve these challenges\ and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service.
Sets a positive example for guest relations.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Always makes presence known to customer during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Follows up with customer post-event.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the customer experience.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures hourly talent understand expectations and parameters for event activities.
Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.
Up-sells products and services throughout the event process.
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with talent.
Observes service behaviours of talent and provides feedback to individuals and/or managers.
Assists in the development and implementation of corrective action plans.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Works with the property talent and customers to address operational challenges associated with his/her group.
Performs other duties as assigned to meet business needs.

Director of Sales & Marketing – Melbourne Marriott Docklands – One Marriott Drive

On: April 21, 2020June 26, 2024 By: admin

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Job Number 20033155
Job Category Sales and Marketing
Location Melbourne Marriott Docklands| One Marriott Drive| Melbourne|
Victoria| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott Melbourne Docklands Hotel is located in the docklands district (CBD)
and walking distance to many of Melbourne’s attractions. The hotel features
196 rooms & suites| executive lounge| an infinity pool with a roof top bar| an
all-day dining restaurant| an executive lounge| lobby lounge and a laneway
coffee house. The hotel also had 6 meeting rooms across 400 sqm of total event
space| with 250 capacity in its largest space.

JOB SUMMARY

The Director of Sales and Marketing has overall responsibility to maximize all
revenue opportunities for the hotel| through the use of industry tools| strong
leadership| understanding of the market| and the creation of more business
opportunities.

Critical responsibilities include:

– Drive total hotel revenue including room revenue| banquet and catering|
room rental and resource revenue| all Food and Beverage revenue.

– Increase business from existing channels while creating new business
development opportunities.

– Develop a Sales and Marketing strategy to maximize occupancy| revenue and
customer satisfaction for the hotel.

– Manage the Sales and Marketing department in order to attract| develop|
retain and motivate the associates.

– Collaborate with the Director of Revenue Management to evaluate business
opportunities.

Functions as the leader of the property’s all sales and marketing activities
including being responsible for catering revenue. Manages the property|s
reactive and proactive sales efforts. Provides day to day leadership to sales
associates to achieve property sales objectives with overall responsibility
for achieving booking goals and property revenues. Implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and focuses on building long-term| value-based customer relationships
that enable achievement of the hotel’s’ sales objectives. Evaluates the
property’s participation in the various sales channels (e.g.| Area Sales|
Group Sales within the Sales Office| electronic lead channels| etc.) and
develops strong working relationships to proactively position and market the
property. Manages the marketing budget to enable development of property
specific campaigns| promotions and collateral to drive revenue and meet
property objectives. Interfaces with regional marketing communications for
regional and national promotions pull through. Develops and implements
property–wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer profile and property
associates and provides a return on investment to the owner and Marriott
International.

CANDIDATE PROFILE

Education and Experience

Required:

Valid working rights in Australia
Hotel industry and local Australian work experience| demonstrating progressive career growth and a pattern of exceptional performance
2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 years experience in the sales and marketing or related professional area.

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Strong hands on leadership skills with ability to manage a dynamic team
Pre opening experience preferred
Proven marketing experience and understanding of current media trends

The successful candidate will be highly driven| organized and possess
exceptional communication skills. Additionally| a collaborative leader who is
strategic| analytical with influencing abilities that span beyond their
immediate direct reports.

Director of Sales & Marketing – W Sydney – 31 Wheat Road

On: March 21, 2020June 26, 2024 By: admin

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Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 years experience in the sales and marketing or related professional area.

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Exisiting director of sales & marketing| big hotel experience especially in group and corporate segments

Marriott and Australia experience

Experience in Pre opening| luxury / lifestyle hotel

4 year college degree.

Demonstrated skills in supervising a team.

Lodging sales experience.

Hotel industry work experience| demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

Manages the development of a strategic account plan for the demand generators in the market.

Manages the property|s reactive and proactive sales efforts.

Determines and develops marketing communication activities| in conjunction with Regional Marketing Communications.

Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

Reviews the Strategic Alignment Review (STAR) report| competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.

Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

Attends sales strategy meetings to provide input on weekly and overall sales strategy.

Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.

Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.

Serves as the sales contact for the General Manager| property leadership team| Group Sales and Area Sales leaders.

Serves as the sales contact for customers; serves as the customer advocate.

Serves as hotel authority on sales processes and sales contracts.

Serves as the property sales liaison with Area Sales| Group Sales| Revenue Management| Event Management| Regional Marketing Communications and other hotel departments as appropriate.

Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.

Supports the General Manager by coordinating crisis communications.

Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Maintains successful performance by increasing revenues| controlling expenses and providing a return on investment for the owner and Marriott International.

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term| value-based customer relationships that enable achievement of the hotel’s’ sales objectives.

Interfaces with regional marketing communications for regional and national promotions pull through.

Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

Develops strong partnerships with local organizations to further increase brand/product awareness.

Develops and manages internal key stakeholder relationships.

Develops strong community and public relations by maintaining property participation in local| regional and national tradeshows and client events.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to Marriott.

Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

Leadership

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

Develops sales goals and strategies and verifies alignment with the brand business strategy.

Executes the sales strategy in order to meet individual booking goals for both self and staff.

Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property|s financial performance.

Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

Works with Human Resources| Engineering and Loss Prevention to monitor compliance with local| state and federal regulations and/or union requirements.

Partners with Human Resources to attract| develop and retain the right people in order to support the strategic priorities of the market.

Creates effective structures| processes| jobs and performance management systems are in place.

Sets goals and expectations for direct reports using the Leadership Performance Process (LPP)| aligns performance and rewards| addresses performance issues and holds staff accountable for successful results.

Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.

Supports tools and training resources to educate sales associates on winning catering solutions.

Champions leadership development and workforce planning priorities by assessing| selecting| retaining and developing diverse| high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

Identifies| trains and mentors group sales associates; utilizes all available on the job training tools for associates.

Transfers functional knowledge and develops group sales skills of other discipline managers.

Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

Evaluates the property’s participation in the various sales channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic lead channels| etc.) and develops strong working relationships to proactively position and market the property.

Manages the marketing budget to enable development of property specific campaigns| promotions and collateral to drive revenue and meet property objectives.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel finance team

Marriott and Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Proficiency in Opera PMS

Proficiency in Micros Simphony POS

Proficiency in Birchstreet purchasing system

Proficiency in PeopleSoft accounting system or similar

]

Assistant Director of Finance – Surfers Paradise Marriott Resort & Spa – 158 Ferny Avenue

On: March 5, 2020June 26, 2024 By: admin

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Job Number 20023635
Job Category Finance and Accounting
Location Surfers Paradise Marriott Resort & Spa| 158 Ferny Avenue|
Surfers Paradise| Queensland| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Assistant Director of Finance

Company

At Marriott| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Marriott.

We are seeking an experienced _Assistant Director of Finance_. As the ADOF
your day will never be the same. The hotel industry is exciting and dynamic|
just like the person who fills this important role.

If you have a 5 star attitude towards service and enjoy working in a fast-
paced hospitality environment| this is the job for you!

_Job Description_

This role is a key management role in the hotel and as such you will be
required to:

Successfully lead the team finance team through your thorough understanding of all accounting functions

Liaise with key management personnel and provide financial guidance and knowledge to assist them to manage their departments successfully

Fully understand the Management Agreement and ensure that business is conducted within the terms of the agreement.

Your strong financial and accounting abilities will ensure you can:

Co-ordinate and process the monthly closing of the accounts of the hotel and ensure accurate and timely preparation of monthly financial reports

Distribute a full end of month reporting pack to Executive Committee members

Analyse the monthly performance of the Hotel and assist in the monthly profit and loss critique meeting.

To prepare and submit various reports as required by our Owners| Marriott and other stakeholders of the business.

Ensure proper audit trail for all transactions in the accounting system.

Reconcile the Balance Sheet accounts of the hotel on a monthly basis in accordance with the Australian Accounting Standards.

Ensure capital expenditures are accounted for properly and that relevant approvals are gained for all projects.

Forecast and budget together with the Director of Finance

To supervise the Accounts Payable| Receivable| Payroll| Cashier| Purchasing processes and assist where required.

We are looking for a leader who can motivate| lead| inspire and grow their
team. In return you will enjoy the benefits of strategic career advancement
opportunities with the largest hospitality company in the world.

You will enjoy exceptionally generous accommodation discounts worldwide| world
class training opportunities| and you’ll be able to take pride in knowing that
you are part of a high performing hotel.

Account Director – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

On: January 27, 2020June 26, 2024 By: admin

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Job Number 19149198
Job Category Sales and Marketing
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

Minimum 3 years experience in similar role.

Preferred tertiary education

Must have a current NSW drivers licence

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Only candidates with current unrestricted Australian working rights will be
considered.

Director of Finance – W Sydney – 31 Wheat Road

On: January 27, 2020June 26, 2024 By: admin

APPLY HERE

The hotel is project to open in Q1| 2021.

Purpose of Role:

The Director of Finance manages the day-to-day operation of the Accounting
Office. Responsibilities include but are not limited to financial analysis and
financial reporting| budgeting/forecasting| audit and control| asset and
liability reconciliation| working capital and cash control.

The Director of Finance will conduct their duties in a courteous| safe and
efficient manner| in accordance with the hotel’s policies and procedures|
ensuring that a high level of service is maintained.

Cast Key Responsibilities:

Leading Accounting Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example

Celebrates successes and publicly recognizes the contributions of team members

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team

Leverages strong functional leadership and communication skills to influence the management team and to lead own team

Creates a working environment that enables the retention of top talent and where individuals perform at their best

Encourages open dialogue between team members

Assigns team members and other department managers clear accountability to accomplish goals

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Uses all available on the job training tools for employees

Ensures property policies are administered fairly and consistently

Maintaining Finance and Accounting Goals

Submits reports in a timely manner| ensuring delivery deadlines.

Ensures profits and losses are documented accurately

Achieves and exceeds goals including performance goals| budget goals| team goals| etc

Develops specific goals and plans to prioritize| organize| and accomplish your work

Monitors all taxes that apply| ensuring that taxes are current| collected and/or accrued

Maintains a strong accounting & operational control environment to safeguard assets| improve operations and profitability and manage business risks

Generates and reviews financial reports that are linked to the plan’s financial goals

Managing Projects and Policies

Generates and provides accurate and timely results in the form of reports| presentations| etc

Analyses information and evaluating results to choose the best solution and solve problems

Ensures that the P&L is accurate (i.e.| costs are properly matched to revenue| costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner

Reconciles balance sheet and ensures account balances are supported by appropriate documentation in accordance with SOPs

Oversees internal| external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs)

Produces accurate and timely financial reports to support effective decision-making

Ensures compliance with standard and local operating procedures (SOPs and LSOPs)

Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued

Documents tax exempt transactions

Demonstrating and Applying Accounting Knowledge

Demonstrates knowledge of job-relevant issues| products| systems| and processes

Uses computers and computer systems (including hardware and software) to program| write software| set up functions| enter data| or process information

Uses relevant information and individual judgment to determine whether events or processes comply with laws| regulations| or standards

Keeps up-to-date technically and applying new knowledge to your job.

Provides analytical support during budget reviews to identify cost saving and productivity opportunities

Proving Financial Information and Guidance to Others

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner

Provides on going analytical support (e.g.| monitoring the operating department’s actual and projected sales and profit and coaches management team to ensure financial goals are met and opportunities are identified and addressed)

Orients property managers to the accounting function and coaches to effectively manage their department’s financial performance

Provides meaning or context to the financial results

Advises the Director of Finance on existing and evolving operating/financial issues

Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures| and efficient control and utilization of financial resources

Managing and Conducting Human Resource Activities

Ensures team members are cross-trained to support successful daily operations.

Ensures property policies are administered fairly and consistently.

Ensures new hires participate in the department’s orientation program.

Ensures new hires receive the appropriate new hire training to successfully perform their job

Creates appropriate development plans which develop team members based on their individual strengths| development needs| career aspirations and abilities

Additional Responsibilities

Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviours

Attends critique meetings to review information with management team

Leader:

Collaboration and Communication with the Senior Leadership Team and all talent within W Sydney.

Promoting effective communication amongst all talents within the Revenue Management department to ensure every member of the team has sufficient information and resources to fuel the lust for life of our internal & external guests.

Building long-lasting relationships with talent and guests at all times.

Providing guidance to all talents by giving constructive feedback. To identify talent’s learning gaps and develop training systems designed around employees’ developmental needs.

Understanding the talent within the department’s strengths and weaknesses and in doing so| foster a working environment where all talents are able to build on constructive feedback. To encourage the use of direct and indirect feedback to improve talent’s self-awareness and development in growing with Marriott.

Human Resources:

Embracing the W Sydney Core Vision and Values and ensuring it is cascaded to our talent

Promoting a playful working culture based on Marriott’s “Put People First” culture and W Hotels’ Core Values whereby talents can achieve their fullest potential and their accomplishments are recognized and rewarded.

Embracing talent development by actively planning and participating in training initiatives.

Encouraging bottom-up feedback and communication to regularly review and action on talent suggestions.

Admin:

Acting ethically in the handling| reporting and use of confidential information.

Ensure health & safety regulations standards are complied with.

Working knowledge of federal| state and local laws governing equal employment opportunity and civil rights| occupational safety and health| wage and hour issues| and labour relations.

Conducting meetings| communicating regularly with peers and other departments.

Flexibility to respond to a range of different work situations.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel finance team

Marriott and Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Proficiency in Opera PMS

Proficiency in Micros Simphony POS

Proficiency in Birchstreet purchasing system

Proficiency in PeopleSoft accounting system or similar

Director of Human Resources – W Sydney – 31 Wheat Road

On: January 27, 2020June 26, 2024 By: admin

APPLY HERE

The hotel is project to open in Q1| 2021.

Purpose of Role:

The Director of the Human Resources organization contributes a high level of
human resource generalist knowledge and expertise for the property. The DOHR
will be accountable for talent acquisition| succession/workforce planning|
performance management and development for property employees| using
technology efficiently| and coaching/developing others to help influence and
execute business objectives in the most efficient manner. The DOHR generally
works with considerable independence| developing processes to accomplish
objectives in alignment with broader business objectives. Additionally| the
DOHR utilizes a Human Resource Business Plan aligned with property and brand
strategies to deliver HR services that enable business success.

Cast Key Responsibilities:

Managing the Human Resources Strategy

Executes and follows-up on engagement survey related activities.
Champions and builds the talent management ranks in support of property and region diversity strategy.
Translates business priorities into property Human Resources strategies| plans and actions
Implements and sustains Human Resources initiatives at the property.
Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market| as appropriate.
Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
Creates value through proactive approaches that will affect performance outcome or control cost.
Monitors effective use of myHR by property managers and employees.
Leads and participates in succession management and workforce planning.
Responsible for Human Resources strategy and execution.
Serves as key change manager for initiatives that have high employee impact.
Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g.| retention statistics| critical open positions| employee satisfaction| and training initiatives and results); and demonstrates an understanding of owner priorities.
Supervises one or more on-property Human Resources| as well as market-based Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

Analyzes open positions to balance the development of existing talent and business needs.
Serves as coach and expert facilitator of the selection and interviewing process.
Surfaces opportunities in work processes and staffing optimization.
Makes staffing decisions to manage the talent cadre and pipeline at the property.
Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation| benefits| etc.
Monitors sourcing process and outcomes of staffing process.

Managing Employee Compensation Strategy

Ensures managers are competent in assessing and evaluating hourly staff

Remains current and knowledgeable in the internal and external compensation and work competitive environments.
Leads the planning of the hourly employee total compensation strategy.
Champions the communication and proper use of total compensation systems| tools| programs| policies| etc.
Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
Creates and implement s total compensation management packages/offers| particularly recognition and incentive programs directed towards property priorities.

Managing Staff Development Activities

Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members| as outlined in applicable job description(s).
Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
Serves as resource to property Human Resources staff on employee relations questions and issues.
Continually reinforces positive employee relations concepts.

Leader

Collaboration and Communication with the Senior Leadership Team and all talent within W Sydney

Building long-lasting relationships with talents and guests at all times.

Providing guidance to all talents by giving constructive feedback. To identify talent’s learning gaps and develop training systems designed around employees’ developmental needs.

Human Resources

Embracing the W Sydney Core Vision and Values and ensuring it is cascaded to our talent

Embracing talent development by actively planning and participating in training initiatives.

Encouraging bottom-up feedback and communication to regularly review and action on talent suggestions.

Admin

Acting ethically in the handling| reporting and use of confidential information.

Ensure health & safety regulations standards are complied with.

Working knowledge of federal| state and local laws governing equal employment opportunity and civil rights| occupational safety and health| wage and hour issues| and labour relations.

Conducting meetings| communicating regularly with peers and other departments.

Flexibility to respond to a range of different work situations.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel HR team

Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Director of Food & Beverage – The Ritz-Carlton – Perth

On: November 27, 2019June 28, 2024 By: admin

APPLY HERE

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

The Ritz-Carlton| Perth is the 100th Ritz-Carlton Hotel in the world and open
its doors on 15 November 2019.

Candidates must have unrestricted working rights in Australia to be eligible
to be considered for this position. Candidates are required to have valid RSA
Certificate for WA.

Only shortlisted candidates will be contacted to go through our selection
process. We will require candidates to have unrestricted working rights for
Western Australia.

JOB SUMMARY

Functions as the strategic business leader of the property’s food and beverage
operation| including Restaurant| Bars| Lounge| In-Room Dining| Mini Bar and
Banquets. Position oversees the development and implementation of departmental
strategies and ensures implementation of the brand service strategy and brand
initiatives. The position ensures the food and beverage operation meets the
brand’s target customer needs| ensures employee satisfaction| and focuses on
growing revenues and maximizing the financial performance of the department.
Develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

High school diploma or degree from an accredited university in Food Service
Management| Hotel and Restaurant Management| Hospitality| Business
Administration| or related major;

6 years senior management experience in the food and beverage operations
within a luxury hotel environment.

Skills and Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal
services. This includes customer needs assessment| meeting quality standards
for services| and evaluation of customer satisfaction.

Management of Financial Resources

Determining how money will be spent to get the work done| and accounting for
these expenditures.

Administration and Management

Applied Business Knowledge

Understanding market dynamics| enterprise level objectives and important
aspects of the company’s business to accurately diagnose strengths and
weaknesses| anticipate opportunities and risks| identify issues| and develop
strategies and plans. Aligning individual and team actions with strategies and
plans to drive business results.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment| facilities| and
materials needed to do certain work.

CORE WORK ACTIVITIES

Developing and Maintaining Food and Beverage Goals

Sets expectations and holds food and beverage leadership team accountable for
demonstrating desired service behaviors.

Reviews financial reports and statements to determine how Food and Beverage is
performing against budget.

Makes recommendations for CAPEX funding of food and beverage equipment and
renovations in accordance with brand business strategy.

Works with food and beverage leadership team to determine areas of concern and
develops strategies to improve the department’s financial performance.

Establishes challenging| realistic and obtainable goals to guide operation and
performance.

Strives to improve service performance.

Developing and Maintaining Budgets

Develops and manages Food and Beverage budget.

Monitors the department’s actual and projected sales to ensure revenue goals
are met or exceeded and opportunities are identified and addressed.

Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

Focuses on maintaining profit margins without compromising guest or employee
satisfaction.

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team
members.

Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

Serves as a role model to demonstrate appropriate behaviors.

Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

Identifies opportunities to increase profits and create value by challenging
existing processes| encouraging innovation and driving necessary change.

Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings| staff meetings| culinary team).

Establishes and maintains open| collaborative relationships with direct
reports and entire food & beverage team. Ensures direct reports do the same
for their team.

Develops a food and beverage operating strategy that is aligned with the
brand’s business strategy and leads its execution.

Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

Stays aware of market trends and introduces new food and beverage products to
meet or exceed customer expectations| generate increased revenue and ensure a
competitive position in the market.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and
retention.

Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

Reviews findings from comment cards and guest satisfaction results with F& B
team and ensures appropriate corrective action is taken.

Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

Empowers employees to provide excellent guest service.

Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

Shares plans to take corrective action based on comment cards and guest
satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates| including setting performance
standards and monitoring performance.

Coaches and supports food & beverage leadership team to effectively manage
wages| food & beverage cost and controllable expenses (e.g.| restaurant
supplies| uniforms| etc.).

Hires food & beverage leadership team members who demonstrate strong
functional expertise| creativity and entrepreneurial leadership to meet the
business needs of the operation.

Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

Brings issues to the attention of Human Resources as necessary.

Ensures employees are treated fairly and equitably.

Coaches team by providing specific feedback to improve performance.

Additional Responsibilities

Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

Analyzes information and evaluating results to choose the best solution and
solve problems.

Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

Order and purchase equipment and supplies.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Director of Engineering – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

On: November 8, 2019June 28, 2024 By: admin

APPLY HERE

Job Number 19154110
Job Category Engineering and Facilities
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

JOB SUMMARY

Assists department head in managing budget| capital expenditures| preventative
maintenance and energy conservation. Accountable for maintaining the building
and grounds with particular attention towards safety| security and asset
protection. Assigns| tracks and follows up on status of work assigned to staff
and contractors. Helps to increase guest and employee satisfaction through
effective communications and training.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVIITES

Supporting management of Property Operations

• Supervises distribution of repair work orders.

• Ensures property policies are administered fairly and consistently.

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

• Establishes and maintains open| collaborative relationships with employees.

• Monitors timeliness and quality of completion of repair work orders.

• Supervises Engineering and related areas in absence of the Director of
Engineering.

• Ensures that regular on-going communication occurs with employees in order
to create awareness of business objectives| communicate expectations and
recognize performance.

• Recommends or arranges for additional services such as painting| repair
work| renovations| and the replacement of furnishings and equipment.

• Selects and order or purchase new equipment| supplies| and furnishings.

• Supervises the day to day operations of Engineering and related departments.

Maintaining Property Standards

• Inspect and evaluate the physical condition of facilities in order to
determine the type of work required.

• Maintains accurate logs and records as required.

• Operates generators and fire pumps as necessary.

• Provides emergency response services 24/7.

• Repairs equipment (e.g.| refrigeration| laundry) as necessary.

• Ensures all employees have the proper supplies| equipment and uniforms.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Helps train employees in safety procedures.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Participates in the employee performance appraisal process| providing
feedback as needed.

• Uses all available on the job training tools for employees.

• Solicits employee feedback.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

Only candidates with current unrestricted Australian working rights will be
considered.