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Assistant Restaurant Manager – W Hotel – Melbourne Australia

On: September 30, 2020June 27, 2024 By: admin

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Job Description
Posting Date Sep 22, 2020
Job Number 20041885
Job Category Food and Beverage & Culinary
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

LOLLO

Lollo, will be under the culinary creative direction of a renowned local chef and will take diners from day to night and beyond, celebrating the chefs mixed heritage and unique approach to menu curation. We’re looking for Talent who are passionate about delivering electric dining experiences that get the whole town talking.

CULPRIT

Culprit, will be a café-meets-wine-bar experience that will entice guests to mix and mingle throughout the day and into the night. We’re looking for Talent that can dial up that double shot culture from am to pm.

ROLE PURPOSE
Assists in the daily supervision of restaurant and café operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan.

Assisting in Management of Restaurant and Café Team

Handles talent questions and concerns.
Monitors talent to ensure performance expectations are met.
Provides feedback to talent based on observation of service behaviours.
Assists in supervising daily shift operations.
Supervises restaurant and all related areas in the absence of the Restaurant and Café Manager.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant and Café Operations

Ensures all talent have proper supplies, equipment and uniforms.
Communicates to Chef and Restaurant and Café Manager any issues regarding food quality and service levels.
Ensures compliance with all restaurant policies, standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Manages to achieve or exceed budgeted goals.
Performs all duties of restaurant employees and related departments as necessary.
Opens and closes restaurant shifts.
Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Encourages talent to provide excellent customer service within guidelines.
Handles guest problems and complaints, seeking assistance from supervisor as necessary.
Strives to improve service performance.
Sets a positive example for guest relations.
Assists in the review of comment cards and guest satisfaction results with talent.
Meets and greets guests.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyses information and evaluating results to choose the best solution and solve problems.
Assists servers and hosts on the floor during meal periods and high demand times.
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Restaurant Manager.

Reservations Manager – W Hotel – Melbourne Australia

On: September 30, 2020June 26, 2024 By: admin

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Job Description
Posting Date Sep 22, 2020
Job Number 20055295
Job Category Reservations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

ROLE PURPOSE

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. Conduct their duties in a safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained and ensure PCI compliance is adhered to at all times.

CAST KEY RESPONSIBILITIES

Education and Experience
High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1-year experience in the event management or related professional area required.

F.I.T & Group Reservations
Create and update the H.I.D. (How It’s Done) for Reservations department and well communicate and train the reservations team and related departments
To mentor, coach, train and empower the team members on the various reservations processes
Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities and the operating times of all beverage and food venues
Ensure the effectiveness of the reservations team in selling the appropriate rates/packages at the appropriate time
Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangement etc are accurate. Traces and Alerts are set for related departments to deliver a smooth check in process
Check reservations booked on the previous day to identify booking trend (segment/rate codes guests are buying into), VIP, High-paying guest, special requests, potential mistakes etc
Follow up on Daily log / No show / late cancellation / refund / chargeback
Ensure compliance to W Melbourne and Marriott brand standards in the sales process by all the Reservations associates
Effectively implement and support all Marriott related programs
Work closely with Sales & Events team to monitor Group Reservations
Follow up group deposits, rooming list, group summary, billing and commission based on contract
Ensure Group Housing process is done properly in MARSHA & Opera. Inventory is balanced based on cut off days
To work as and where directed by Management plus follow all reasonable requests
Maintain close communication with the Welcome team and other relevant areas to share and disseminate information.
Delegate duties as required to ensure the efficiency of the department and maintain effective follow up on those duties
Liaise with Financial team and process TA commissions via CTAC
Guest Satisfaction
Monitor and report on up-selling, Loyalty member enrolment and Guest Satisfaction targets, and any other tracking and reporting as required
Ensure that all guest complaints are handled promptly and effectively. Communicating this to the appropriate Department to improve service delivery
Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel’s standards and procedures
Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards
Get to know our guests so they feel special and recognized every time. Try to create personal connection with them and utilizing not only the information gained but also GXP to ensure their individual expectations can be met or exceeded on every stay at any property
Customer Engagement Centers

Ensure audit calls to CEC are conducted weekly
Maintain regular contact with CEC Liaison and provide timely feedback to CEC on issues impacting the customer and hotel
Ensuring the distribution of promotions and communication materials to CEC and all reservations and Welcome team talents and brief them on the inclusions, rate code and effective selling skills of such
Revenue Management & Systems

Ensure MARSHA OXI audit and inventory compare reports are checked daily and work with SNOW to resolve errors
Manage rate availability and inventory in coordination with the Director of Revenue Management
F.I.T & Group Reservations
Create and update the H.I.D. (How It’s Done) for Reservations department and well communicate and train the reservations team and related departments
To mentor, coach, train and empower the team members on the various reservations processes
Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities and the operating times of all beverage and food venues
Ensure the effectiveness of the reservations team in selling the appropriate rates/packages at the appropriate time
Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangement etc are accurate. Traces and Alerts are set for related departments to deliver a smooth check in process
Check reservations booked on the previous day to identify booking trend (segment/rate codes guests are buying into), VIP, High-paying guest, special requests, potential mistakes etc
Follow up on Daily log / No show / late cancellation / refund / chargeback
Ensure compliance to W Melbourne and Marriott brand standards in the sales process by all the Reservations associates
Effectively implement and support all Marriott related programs
Work closely with Sales & Events team to monitor Group Reservations
Follow up group deposits, rooming list, group summary, billing and commission based on contract
Ensure Group Housing process is done properly in MARSHA & Opera. Inventory is balanced based on cut off days
To work as and where directed by Management plus follow all reasonable requests
Maintain close communication with the Welcome team and other relevant areas to share and disseminate information.
Delegate duties as required to ensure the efficiency of the department and maintain effective follow up on those duties
Liaise with Financial team and process TA commissions via CTAC
Guest Satisfaction
Monitor and report on up-selling, Loyalty member enrolment and Guest Satisfaction targets, and any other tracking and reporting as required
Ensure that all guest complaints are handled promptly and effectively. Communicating this to the appropriate Department to improve service delivery
Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel’s standards and procedures
Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards
Get to know our guests so they feel special and recognized every time. Try to create personal connection with them and utilizing not only the information gained but also GXP to ensure their individual expectations can be met or exceeded on every stay at any property
Customer Engagement Centers
Ensure audit calls to CEC are conducted weekly
Maintain regular contact with CEC Liaison and provide timely feedback to CEC on issues impacting the customer and hotel
Ensuring the distribution of promotions and communication materials to CEC and all reservations and Welcome team talents and brief them on the inclusions, rate code and effective selling skills of such
Revenue Management & Systems
Ensure MARSHA OXI audit and inventory compare reports are checked daily and work with SNOW to resolve errors
Manage rate availability and inventory in coordination with the Director of Revenue Management
Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield, etc.
Load and maintain rates in HPP/MARSHA as per instructions and standards in a timely manner.
Assist with the effective maintenance of One Yield and other Revenue Management tasks as and when required
Liaise and address LNF concerns/issues with the Director of Revenue Management.
Support the Director of Revenue Management regarding company programs including but not limited to ERS, CI, eFast, EPIC, etc.
Build relationship with key OTAs’ market managers and ensure quarterly performance review is conducted
Sales & Marketing
Maintain the company, travel agent and guest profiles to ensure the information is properly updated as per company Standards
Support the Sales and Marketing team in correct corporate tracking and company profile maintenance in the PMS
Liaise with Sales and Marketing regarding online web pages that promote the properties, and special offers tied in with the destination or with the specific brand, other websites marketing channels, local and regional third-party relationship and third-party tactical campaigns
Provide support and input into the marketing plan to drive revenue across all online customers segments (leisure travel), and work with the property Director of Sales & Marketing, General Manager and Director of Revenue Management to ensure a smooth execution
Work with the Director of Sales and Marketing and the Marketing Manager to ensure property content/offers are up to date and consistent with brand strategies. Develop and submit offers on the hotel’s Offer Page
Provide content for all promotion offers to enable Sales and Marketing to write appropriate copy
Identify new partner marketing linking opportunities to promote the hotel
Attend weekly Sales Strategy meeting and provide booking insights
Coaching & Training
Responsible for training new reservation agents and new talents from other related departments. Manage the training calendar – ensuring each talent attends the required training sessions
Maintain training records on each talent to ensure they are adequately trained and have met standards
Ensure all talents work with a pro-active approach to their job and work within the specific standards and procedures.
To conduct appraisals and job chats on all reservations team members and take responsibility for succession planning, staff morale and team development and training
Identify key associates for further development and provide structure training to ensure career progression, in line with corporate guidelines
Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering
Conduct regular team briefings to share the relevant information on hotel performance, targets, competitor anecdotes, promotions, guest feedback and productivity
Business Code of Conduct
Meet the grooming standards of the hotel as set out in the Associate Handbook
Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
Demonstrate clear behaviours and management style that align to the W Melbourne Service Culture Standards and Brand Core values
Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties
Review and update the department’s policies, standards and guidelines as required
Be well versed and knowledgeable of hotel’s Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity
Develop and implement strategies to minimize absenteeism and to manage occupational health & safety issues
Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times

Director of Operations – Marriott Resort hotel – Surfers Paradise Australia

On: September 30, 2020June 26, 2024 By: admin

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Job Description
Posting Date Sep 29, 2020
Job Number 20055649
Job Category Rooms and Guest Services Operations
Location Surfers Paradise Marriott Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JW Marriott is inspired by the principles of mindfulness, JW Marriott is a haven designed to let you focus on feeling whole – present in mind, nourished in body, and revitalized in spirit.

Job Summary

The iconic Surfers Paradise Marriott Resort & Spa, soon to be transformed into a JW Marriott Gold Coast Resort & Spa, is looking for a dynamic, focused individual, with proven management experience in leading their teams to success. We are looking for an individual with a passion for delivering excellence for all our stakeholders, Owners, Marriott International, our Guests and our Associates. An individual who is focused on mentoring and supporting a driven team of individuals while understanding and exceeding the goal of the JW launch into the Australian market.

The impact you’ll make

You hold yourself to high standards and work to support your dedicated team of experts within each department team. You will be knowledgeable in all operations of the hotel and comfortable in delivering standards within a luxury 5 star environment. Your success will reflect on the successes of each team you mentor.

Key Responsibilities

As the JW Marriott will be the first brand to open in Australia, we are seeking a candidate who has experience in diverse and competitive luxury business environments.
The Director of Operations, will be positioned as a member of the Executive Committee and will be responsible for developing and implementing hotel-wide strategies that deliver products and services to exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner and Marriott International.
The successful candidate will have worked in a similar size luxury brand (not necessarily in hotels) where they have a track record of achieving large growth and capitalizing on the learnings thereof.
The successful candidate will be able to demonstrate, proven strategies and tactics that were successful at their previous company, and how they plan to put these strategies into place for the JW Marriott brand.
The Director of Operations will work with the General Manager on the JW brand identity ensuring it is communicated effectively, to our target guest.
Ability to provide strategic leadership for both Rooms and Food and Beverage and have the ability to step up and lead the hotel in General Manager’s absence.
The ultimate candidate will have a global and strategic mindset which will assist the JW Marriott to increase sales not only Food & Beverage but also in Rooms. This ideal candidate will have a proved track record.
Desired candidate will have effectively gained experience in other business disciplines, such as, Marketing, Sales, and Human Resources and have a track record in managing interdisciplinary issues.
Presenting monthly reporting package to the ownership team.
Ability to demonstrate effective leadership in Change Management to ensure Managers and Associates alike are focused on providing service that is aligned with JW Marriott service standards.
You will have skills in the effective management of labor costs in conjunction with legislation and the appropriate industrial tool.
Work with the Director of Sales and Marketing to incorporate the strategy into the overall hotel plan.
Ensure the delivery of an exceptional Food and Beverage product and service that exceeds our guests needs including
compliance with liquor licensing, HACCP, WHS and Anti-Discrimination laws.

Education and experience

Extensive Management Experience with a strong background in managing other departments such as, Food & Beverage, Front Office, Laundry, Concierge, Recreation, Spa & Housekeeping.
JW Marriott luxury experience is highly regarded.
It is desirable to have International exposure in a luxury brand.
Desirable if the successful candidate has worked with a team to re-launch a new brand.
Ability and enthusiasm to work in a fast-paced evolving environment
Have citizenship, permanent residence or approved working rights in Australia

Events Executive – W Hotel – Melbourne Australia

On: September 30, 2020June 26, 2024 By: admin

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Job Description
Posting Date Sep 30, 2020
Job Number 20055292
Job Category Sales and Marketing
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

MEETING & EVENTS

With almost 830sqm of ultra-modern conference, meeting and event space at W Melbourne, we’re setting the stage for spectacular events with fully adaptable conference equipment, world-class audio-visual facilities and contemporary cocktails and cuisine from our expert in-house catering team. The jewel in the crown, the GREAT ROOM is a 426sqm pillarless ballroom with an abundance of natural light and 4mx5m LED wall. We’re looking for talent that are passionate about delivering events that spark imagination and set minds racing.

ROLE PURPOSE

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events.

CAST KEY RESPONSIBILITIES

Education and Experience
High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area, OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1-year experience in the event management or related professional area required.

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and determines how to best work with the property talent and customer to solve these challenges\ and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service.
Sets a positive example for guest relations.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Always makes presence known to customer during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Follows up with customer post-event.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the customer experience.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures hourly talent understand expectations and parameters for event activities.
Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.
Up-sells products and services throughout the event process.
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with talent.
Observes service behaviours of talent and provides feedback to individuals and/or managers.
Assists in the development and implementation of corrective action plans.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Works with the property talent and customers to address operational challenges associated with his/her group.
Performs other duties as assigned to meet business needs.

Restaurant and Bar Manager – Aloft hotel – Perth Australia

On: September 16, 2020June 26, 2024 By: admin

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Job Description
Posting Date Sep 15, 2020
Job Number 20052363
Job Category Food and Beverage & Culinary
Location Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve employee retention.

• Ensures employees receive on-going training to understand guest expectations.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Assists servers and hosts on the floor during meal periods and high demand times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant Manager.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Duty Manager – Brisbane Marriott Hotel – Brisbane Australia

On: September 16, 2020June 26, 2024 By: admin

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Job Description
Posting Date Sep 15, 2020
Job Number 20053743
Job Category Rooms and Guest Services Operations
Location Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Empowers employees to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures employees understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of employee and guest accidents.

• Observes service behaviors of employees and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures employees are cross-trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Rooms Division Manager – The Tasman – a Luxury Collection Hotel

On: April 21, 2020June 26, 2024 By: admin

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Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

The Tasman| which marks Marriott International’s debut in Tasmania| will
reside in an assortment of repurposed heritage buildings and will form a
prominent position in Parliament Square – a new design-led| urban development
set to revitalise Hobart’s city centre.

Upon opening| this hotel will boast 152 luxuriously appointed guest rooms and
suites with carefully restored features| including original windows| floor
boards and fireplaces. The hotel’s corridors will showcase exclusive pieces
from local artists| while an upscale restaurant| lobby lounge| and a
destination cocktail bar will offer a variety of dining experiences that
reflect the spirit of the destination.

The hotel is due to open in Sep 2020

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms department.
Responsible for planning| developing| implementing and evaluating the quality
of property’s rooms. Position works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms operations
meet the brand’s standards| targets customer needs| ensures employee
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a
return on investment to the owner and company.

CANDIDATE PROFILE

Education and Experience

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates| specials| and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned
with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy and
rate| wages and controllable expenses.

• Compares budgeted wages to actual wages| coaching direct reports to address
problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Ensures that employees understand expectations and parameters for Room
duties.

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams| and assists with their
growth and development plans.

IT Manager – W Brisbane – 81 North Quay

On: March 5, 2020June 28, 2024 By: admin

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Job Number 20028496
Job Category Information Technology
Location W Brisbane| 81 North Quay| Brisbane| Queensland| Australia VIEW
ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

As a member of the property management staff| contributes advanced knowledge
and skill in technology and general hospitality business knowledge to support
the property and technology Information Resources objectives. Position is
responsible to the property for all technology planning| decision-making|
implementation| and maintenance. May interfaces with vendors| owners|
Executive Committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally| 2-4 years experience in
like position.

• Previous experience in IR Global Field Services or Marriott Systems Support
desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

__Ensuring Client Technology Needs are Met_ _

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Monitors| ensures and manages the acquisition and maintenance of property
based systems.

• Analyzes information| identifies current and potential problems and proposes
solutions.

• Maintains| inspects and repairs equipment.

• Inspects and ensures the maintenance of the equipment or the environment.

• Ensures that computer and network operations are monitored at the property|
backup/recovery functions are performed on scheduled basis and administration
functions for hardware| operating and application systems are maintained and
completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications
systems are functional at all times.

• Ensures solutions are consistent with the client|s needs and brand specific
IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new
applications| provide user tips| alert users of system problems and inform
staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and
system performance.

__Managing Projects and Policies_ _

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Monitors processes and evaluates information according to SOP and LSOP
requirements.

• Enforces IR policies and standards protecting company hardware| software and
other resources at the property.

• Directs maintenance of equipment and installed software applications
inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Performs an assessment of needs| ensuring compliance with brand specific
standards| budget and capital requirements.

• Determines priorities| schedules| plans and necessary resources to ensure
completion of any property projects on schedule and according to
specification.

• Ensures problems are correctly reported| routed| tracked and solved| with
the system user being informed of situation at all times.

• Ensures proper asset management.

• Performs on-site monitoring of all projects.

• Ensures that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizes performance and produces desired business results.

Demonstrating and Applying Information Resources Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Provides technical expertise and support.

Additional Responsibilities

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Coordinates property efforts| prioritizes needs and communicates those needs
to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point
for problem resolution.

Complex Marketing Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

On: February 15, 2020June 28, 2024 By: admin

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Job Number 20020178
Job Category Sales and Marketing
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 7000+ properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

This role will providing marketing expertise for the following two hotels:
Sheraton Melbourne Hotel and Four Points by Sheraton| Melbourne| Docklands.

Overview:

The Complex Marketing Manager creates and executes property-level
communications to our customers. Under the leadership of the Complex Director
of Sales & Marketing| this role promotes on-brand messaging to customers
through traditional| digital| and social media channels all with the goal of
enhancing the image of both hotels.

Job Description:

Working closely with the Director of Sales & Marketing to execute all marketing activities that maximize awareness and revenue for the Marriott International and maintain the annual Sales and Marketing strategy plan.

Partners with Operations| Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
Manage the online marketing function of the Hotel website| uploading of special offers page| monitoring of third party and competitor websites to source new marketing opportunities
Facilitates social media engagement and updating content in local digital channels
Coordinate media| editorial and photo opportunities with local media contacts to promote the Hotel.
Coordinate and liaise with advertising agencies for the development of all accommodation and food and beverage advertisements and strategic placement.
Communicate brand initiatives and monitor all areas of the Hotel adhere to brand standards.
Maintain the Hotel media database| with particular emphasis on food critics and bloggers.
Write media releases and monitor media clippings in order to reach media impressions goals.

Requirements:

Similar marketing experience within a 4 or 5 star hotel
Tertiary qualified| marketing focus a distinct advantage
Advanced computer skills including MS Office and knowledgeable with digital space and social media
Exceptional attention to detail| verbal and written communication skills with a creative flair
Self motivated and proactive with the ability to work effectively with others

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

]

Restaurant and Bar Manager (Full Time) – Aloft Perth – 27 Rowe Avenue

On: February 15, 2020June 27, 2024 By: admin

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Job Number 20019607
Job Category Food and Beverage & Culinary
Location Aloft Perth| 27 Rowe Avenue| Perth| Western Australia| Australia

Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.