Category: receptionist

Reception Supervisor – Hilton Sydney

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JOB DESCRIPTION
 
A Reception Supervisor supervises the activities manages at the hotel front
desk| including check-in/check-out| Guest requests| concierge services and
promotion of in-house activities.
What will I be doing?
As a Reception Supervisor| you will oversee the front office activities
between the Guest| the hotel| and the various hotel departments. A Front Desk
Supervisor is responsible for supervising the activities that create the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that da

Monitor the appearance| standards| and performance of Team Members with an emphasis on training and team wor

Maximize sales revenues through up-selling and marketing progra

Manage Guest requests| inquiries| and complaints promptly and completel

Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Reception Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Front Office experience in the hotel| leisure| and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm| organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory| inter-personal| and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Receptionist – Hilton Sydney

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JOB DESCRIPTION
 
A Receptionist welcomes Guests| assists with arrival and departure procedures|
offers current information to Guests as requested| and manages incoming
requests from the hotel communications systems (telephone| email| etc).
What will I be doing?
As a Receptionist| you will serve on the Guest Services and Front Office Teams
to meet Guest needs upon arrival and departure and to provide a comfortable
stay for Guests by accommodating requests for information and offering Guest
assistance as required. A Receptionist will complete the following tasks:
Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Manage| effectively and efficiently| Guest requests| inquiries| and complaints
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special event

Maximize sales revenues through up-selling and marketing program

Perform general incoming communication duties| including taking reservations via telephone and electronic registration systems

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Front Office/Concierge experience in the hotel| leisure| and/or entertainment sectors
Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Night Receptionist – Hilton Brisbane

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JOB DESCRIPTION
 
A Night Receptionist provides night-hour reception services for Guests to
contribute to an overall exceptional experience from check-in through check-
out and complete audits| as required.
What will I be doing?
As Night Receptionist| you will provide night-hour reception services for
Guests to contribute to an overall exceptional experience from check-in
through check-out and complete audits| as required. A Night Receptionist
contributes to the first impressions of our Guests and| therefore| must
perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other department

Demonstrate a high level of customer service at all time

Attend appropriate training courses| when required| and assist with the Night Team|s training and development effort

Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily dutie

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Night Receptionists serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
The role will be working over-night shifts on a rotating roster with a guaranteed 60 hours per fortnight

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in a Hotel Front office role
Previous experience working an overnight roster

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Night All Rounder – Full Time – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

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Job Number 19131137
Job Category Rooms and Guest Services Operations
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations in computer system|
verifying guest identity| requesting form of payment| assigning room| and
issuing room key in accordance with property policies and procedures. Operate
telephone switchboard station. Respond to and resolve guest requests|
including wake-up call requests. Run daily reports (number of arrivals|
departures)| identify any special requests| and check reports for accuracy.
Review shift logs/daily memo books and document pertinent information in
logbooks. Process all payment types such as room charges| cash| checks| debit|
or credit. Count and secure bank. Complete end-of-day activities including
posting charges to accounts| completing cashier and closing reports| running
night audit backup| and roll the date. Print and fold folios and ensure that
they are placed under each guest room door the night before check-out.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Welcome and acknowledge
all guests according to company standards. Speak with others using clear and
professional language| and answer telephones using appropriate etiquette.
Maintain awareness of undesirable persons on property premises. Perform other
reasonable job duties as requested by Supervisors.

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Whatever Whenever Agent – W Brisbane – 81 North Quay

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Job Number 19115570
Job Category Rooms and Guest Services Operations
Location W Brisbane| 81 North Quay| Brisbane| Queensland| Australia VIEW
ON MAP
Brand W Hotels
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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