## ANZ Online Business Manager -Senior Advisor
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a ANZ Online Business Manager on our
Commercial Online team in Frenchs Forest- Australia.
We put the same vision into optimizing the online user experience as we do in
creating game-changing products. This is where our E-Business professionals
come into their own. They are industry experts on emerging technology. They
manage the development- implementation and coordination of cutting-edg
internet marketing strategies while driving merchandising product placement
pathing- promotion and content to optimize conversion and consideration. Th
team also leads on campaign management- product launch- online merchandisin
and end-to-end conversion.
Premier is Dell|s Commercial Online platform delivering eBusiness outcomes
globally. The Online Business Manager is an essential resource delivering the
platform and service to customers and internal stakeholders. The role will
blend Global customer accounts and local/regional Medium Business teams within
the business. The Online Business Manager is responsible for driving customer
online adoption- maintaining and improving superior online customer experience
and supporting Dell sales organization to find best online solutions- across
all business verticals within Dell`s ANZ Business Unit.
This position requires driving specific online initiatives through
professional program/project management. The role also entails working jointly
with Dell internal teams and Dell|s senior leadership to maintain high
customer online experience and communicating key programs. The candidate must
be proficient at handling multiple tasks/projects and successfully collaborate
with the different support organizations- including: Sales- Business
Operations- Sales Operations- Finance and IT.
Above all- the Online Business Manager must proactively take ownership of the
assigned online business segment and drive for results. The Online Business
Manager will promote and work dynamically to drive online activities that will
continuously increase online growth and premium to offline business.
Key Responsibilities :
Analyses customer needs to determine the appropriate e-business solution.
Develops plans and schedules based on prioritization including requirements- tasks- review points and reporting.
Serves as a liaison between the customer and company`s IT team and other core business partners for e-business solutions.
Delivers and maintains a superior online customer experience.
Defines Key Performance Indicators (KPI`s) for online.
Measures and manages activities against key KPI`s. Delivers programs to meet core financial goals.
Applies deep understanding of emerging online demand generation programs and strategies to increase revenues and enhance the customer experience.
Identifies and recommends future architectural and technology enhancements to drive a world-class eCommerce site.
Represents commercial- marketing- and merchandising point of view to identify new business/content opportunities and effectiveness of programs.
Applies deep understanding of emerging online demand generation programs focused on affiliate marketing- shopper channels and email marketing.
Works with the development team for implementation and testing of all new functions/features.
Forms online content partnerships- measures web usage/trends and manages partner and vendor relationships as required.
Develops internal processes- governance and work-flow to best serve all stakeholders end-to-end through the quote to order life-cycle.
Bachelor`s degree or equivalent with at least eight years of professional experience in a related field.
Outstanding eCommerce background- living and breathing online
Strong customer and business-facing communication skills are required along with heavy emphasis on project analysis- problem-solving- project management- negotiation and organizational skills.
Strong English communication skills mandatory
Calm- methodical and detail oriented
Persuasive- astute and always available to go the extra mile
Training and coaching experience a strong plus
Strong analytical skills
Competencies in Online tools
Ability to understand the Strategic positioning of Online (E-Dell) in Dell and able to translate it in the job
Strong team player
At ease with both Senior Management and Customers- with ability to engage multi-level relationships (sales- Business Operations- Sales Operations- other BU`s)
Structured business approach
Pro-active and creative mind set
Strong knowledge of e-Business technologies- process definition- and escalation management.
Project Management certification is a plus.
Experience working with an international client base and with remote and virtual teams is preferred.
Ability to work in a matrix organization
Ability to troubleshoot complex set ups
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.
If you have the knowledge of emerging technologies to influence global
e-commerce programs- this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.
Job Family: Digital-&-Web Job ID: R045978