Assistant Front Office Manager – Hilton Surfers Paradise


Our Assistant Front Office Manager plays a significant role in overseeing the
service delivery of the Front Office Team ensuring we are delivering
exceptional experiences to every guests| every time. As Assistant Front Office
Manager assists in providing operational support and managing the Front Office
Team to ensure that Team Members are prepared and well-informed to deliver our
Guests an exceptional experience from check-in through to check-out.
What will I be doing?
As Assistant Front Office Manager you will assist the Front Office Manager to
successfully oversee the Front Office Operation including Front Desk| MAGIC
(Switch)| Executive Lounge and Concierge to maintain our high standards & be
responsible for managing the first impressions of our Guests. In this role|
you will also be responsible for the following:

Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on root cause and continuous improvemen

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude to maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Promotes loyalty and drive Hilton Honors enrolments and the consistent delivery of benefits
Assist the Front Office Manager with setting departmental objectives| work schedules| budgets| policies| and procedures and monitor staffing levels to meet business demands
Develop a culture of high performance within the Front Office Team with an emphasis on training| teamwork and self-development
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies| practices and develop skills
Maintain good communication and working relationships with all hotel departments

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail
Commitment to delivering a high level of customer service and a passion for hospitality
Excellent leadership| interpersonal and communication skills
Accountable and resilient and the ability to work under pressure
Flexibility to respond to a variety of work situations
High level of IT proficiency and working knowledge of of Property Management Systems
Ability to work on your own and as part of a diverse team and display attributes of a mindful and resilient leader

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!