Assistant Night Manager – Hilton Adelaide


Develop your career at this prestigious5 star| 374 room hotel
Based at the Hilton Adelaide hotel |CBD opposite Victoria Square
About Hilton Hotels

Our team members are changing theworld one stay at a time. They|re engaged
and recognised in many ways forshowcasing their talents. Join the most well
known Hotel brand in the World andyou|ll have more than just a job. You|ll
have a challenging and rewardingcareer in the hospitality industry.
About the role

In your newrole as Assistant Night Manager| you will be responsible fo

assistance withmanaging overnight Front Office and hotel operations| whils

ensuring brandservice standards are met to the highest quality. You wil

provide exceptionalservice by engaging guests from check-in to check-out| an

responding to allrequests| inquiries and complaints during their stay.
Reporting to the FrontOffice Manager and Night Manager| you will manage night
audit operations|support other departments where required and ensure that the
Front Office teamare kept fully aware of any relevant overnight activities|
issues or feedbackfrom guests.


Manageovernight hotel operations and night audit| and produce nightly reports asrequired

Representthe Hotel Manager in their absence

Assistother hotel departments where necessary

Handle andrecord any management and security issues or emergencies that arise| andimplement the necessary actions to resolve them

Handleguest requests| inquiries and complaints

Maintain currentknowledge of VIP movements| hotel products| services| pricing and specialpromotional offers

Liaise with theFront Office Manager and handover any relevant overnight activities| issues orfeedback from guests.


Adegree or diploma in Hotel Management or equivalent experience

Aminimum of 2-3 years of Front Office supervisory experience in the hotel sector

Fluentin the English language in order to communicate professionally with guests andteam members| both in person and over the telephone

Excellentleadership| inter-personal| training and development skills

Apassion for delivering exceptional guest experiences


Demonstratedability to resolve problems and conflicts

Well-presented|organised and calm personality

Culture and benefits

Our team areresponsible for living up to our brand promise of ‘ensuring that
every guestfeels cared for| valued and respected| we achieve this by ensuring
our BlueEnergy culture is alive in each of our hotels. Blue Energy is the
unspokenenergy and passion behind each of our dedicated team members who are
focused onmaking a difference. It links our vision ‘To fill the earth with the
light andwarmth of hospitality| – to our values of ‘Hospitality||
‘Integrity||‘Leadership|| ‘Teamwork|| ‘Ownership| and ‘Now|. As a Hilton team
member youcan expect to receive;

Acompetitive hourly industry rate attracting night penalties of an additional25% Monday to Friday and 75% on Saturday and Sunday

Teammember only discount global Hilton room rates

Membershipwith ‘Hilton Rewards| Australasian benefits program

Discountsof up to 50% on products and services in participating Hilton outlets

Accessto Hilton University training| offering more than 2500 learning programs

Careerdevelopment planning and opportunities