Assistant Night Manager – Hilton Sydney


About Hilton Hotels

Our team members are changing the world one stay at a time. They|re engaged
and recognised in many ways for showcasing their talents. Join the most well
known Hotel brand in the World and you|ll have more than just a job. You|ll
have a challenging and rewarding career in the hospitality industry.
About the role
Responsible for engaging with our guests from arrival to departure| you will
provide night-hour services and respond to guest requests and inquiries as the
main point of contact in the hotel.
Reporting to the Night Manager| you will assist with night audit operations

support other departments where required and ensure that your team are kep

fully aware of any relevant overnight activities or feedback from guests.


Represent the Night Manger and other senior managers in their absence| taking full responsibility of the hotel

Assist the Night Manager to oversee the all front office operations to maintain high standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out

Complete Night Audit duties

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Understand and demonstrate correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy

Act in accordance with all security and emergency procedures and manage the instigation of these| as required

Assist with the Night Team training and development efforts

Demonstrate current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Conduct Health and Safety Checks and Night Walks.


Previous supervisory experience in Front Office within the hotel| leisure or retail sector

Competent level of IT proficiency

Excellent leadership and management skills

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Positive attitude and good communication skills

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in the hotel industry

Previous experience with Front Office Management Systems

Previous experience with cash handling

Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that
every guest feels cared for| valued and respected| we achieve this by ensuring
our Blue Energy culture is alive in each of our hotels. Blue Energy is the
unspoken energy and passion behind each of our dedicated team members who are
focused on making a difference. It links our vision ‘To fill the earth with
the light and warmth of hospitality| – to our values of ‘Hospitality||
‘Integrity|| ‘Leadership|| ‘Teamwork|| ‘Ownership| and ‘Now|. As a Hilton team
member you can expect to receive;

A competitive industry wage and generous annual leave benefits

Team member only discount global Hilton room rates

Discounts of up to 50% on products and services in participating Hilton outlets

Access to Hilton University training| offering more than 3000 learning programs

Career development planning and opportunities

Flexible working agreement to ensure you have time for what matters most