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Job Number 19104331
Job Category Sales and Marketing
Location W Brisbane| 81 North Quay| Brisbane| Queensland| Australia VIEW
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Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.
Job Summary
THE GIG:
As the Catering & Event Sales Executive| you will be responsible for
prospecting| converting and contracting events with a strong focus on weddings
& social events. From initial client contact to completion of event| the
Catering & Event Sales Executive is accountable for booking the event before
handing over to our Event Planning Team| with the exception of Weddings in
which you will play an active part in managing| planning and executing the
event until departure.
Reporting to the Assistant Director of Catering & Events| this role requires
high energy and passion with a focus on conversion and event planning. The
role directly drives revenue and market share across the segments of rooms|
B&F| events| group| FIT| spa and other revenue generating sources in line with
W Hotels and Marriott International’s brand standards.
Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.
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