Chief Concierge – Sheraton Melbourne Hotel – 27 Little Collins Street


Job Number 19134154
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
centre| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
metres of meetings and banquet space over 6 flexible rooms.


The Concierge department is responsible for the smooth coordination and
supervision of the guest arrival and departure experience| and acts as welcome
and farewell representatives of the Hotel.

Job Description:

The Chief Concierge will be required to provide detailed and accurate
information to guests and other departments on a wide variety of services and
facilities| both within and outside the hotel. The successful candidate will
be required to lead| coach and inspire a team of Doorpersons| Concierge and
Bell Attendants and be responsible for the department’s performance. Ensuring
all guests’ needs| queries and problems are anticipated and resolved| you will
help promote and sell hotel facilities. You will be required to maintain hotel
service standards and report directly to the EAM – Rooms Division.

_At times| the Chief Concierge will be required to oversee the entire Front
Office in the absence of a Guest Services Manager| including their day-to-day


The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne

With a positive demeanour| the successful candidate will have proven experience in leading a team and have the ability to lead by example

Able to demonstrate initiative| you will hold advanced communication| organisational and problem solving skills

With a passion for customer service| you will have an in-depth knowledge of the Melbourne CBD and surrounding areas

All candidates must have the flexibility to work on a 7 day rotating roster| including public holidays and weekends

Candidates must hold a valid manual drivers’ license.


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._