Complex Revenue Analyst – The Westin Brisbane – 111 Mary Street


Job Number 19120868
Job Category Revenue Management
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Assist in the management of rooms inventory to maximize cluster rooms revenue|
as well as maintain accuracy of information and enhance automation efforts in
reservation system. Assist in the preparation of competitive analysis and
other supporting documents for presentation at market sales strategy meetings.
Assist in managing room authorizations| rates| and restrictions| including
communicating rate restrictions and strategy to properties. Perform all
Revenue Management month end reporting and auditing and provide forward
looking information for the purposes of forecasting| targeting need areas and
balancing financial expectations. Accurately generate| process and update all
property and market Revenue Management reports and serve as primary source for
majority of reporting and analytical needs of the Revenue Management team.
Assist with system maintenance including but not limited to| inputting rate
hurdles| monitoring forecasted demand| updating group forecasting and running
daily system checks. Assist with training of new associates as necessary on
revenue management tools. Assist in the implementation of hotel sales
strategies in the reservation and inventory systems.

Follow all company policies and procedures; ensure uniform and personal
appearances are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests’ service
needs; thank guests with genuine appreciation. Speak with others using clear
and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats; move| lift| carry| push| pull| and place objects
weighing less than or equal to 15 pounds without assistance; stand| sit| or
walk for an extended period of time. Perform other reasonable job duties as