Complex Sales Manager – The Westin Melbourne – 205 Collins Street


Job Number 19166702
Job Category Sales and Marketing
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.


Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you|ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street. The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness


The Sales & Marketing team is committed to driving new business whilst
maintaining strong relationships with existing clients. The Sales Manager is
part of the complex sales team that look after The Westin Melbourne| Sheraton
Melbourne and Four Points by Sheraton| Melbourne| Docklands and reports
directly to the Complex Director of Sales and Marketing.

Key responsibilities include but are not limited to:

Actively soliciting new business

Managing the property|s key corporate and group business accounts

Conducting sales calls| site inspections and familiarisations as required while incorporating the hotel brand initiatives

Possessing excellent written and verbal communication; as well as strong relationship building and negotiation skills

Seek and develop new business opportunities| through external sales calls| proposals| telesales| specific site inspections and other appropriate methods.

Achieve monthly| quarterly and ad-hoc sales and activity related goals.

20% of role to be focused on developing |new| business for the hotel whilst remaining 80% is focused on managing existing accounts via strategic account planning including rotational sales calls| entertainment and phone activity.

Deliver presentations to clients.

Prepare and submit all required reports.

Participate in conference call meetings as required.

Conduct familiarisations| site inspection and dinners as required.

Represent the Hotels at trade shows| interstate sales call weeks| functions and events as required.

Undertake specific projects as directed by Director of Sales and Marketing and General Manager.

Actively participate in the Daily Business Review| Weekly Sales Meeting| and Group pace meeting and any other related meetings.

Maximise utilization of the Marriott Global Sales Offices in Sydney and Melbourne.

Participate in training activities as required.

Deliver enthusiastic| positive| helpful and respectful client communication| ensuring precise and effective information transfer.

Address client queries within 24 hours of initial contact.

Ensure recovery calls are dealt with in an appropriate manner.

Identify sales leads from daily newspapers| trade magazines and network at events.

Report all competitor activity| industry intelligence and market trends that may impact on the Hotel are reported and handled in the appropriate manner


Expert knowledge of the industry| the competitive landscape and the local market

Ability to identify trends in the market and apply this knowledge to maximize sales

Extensive sales experience with corporate / group segments in the hotel industry

Hotel sales experience with proven revenue results and the ability to anticipate and understand customer needs to provide solutions

To be successful in this challenging and rewarding role you will have previous experience in a similar role within a 4 or 5 star hotel/resort.


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Strategic career development opportunities

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Associate recognition programs

World class training programs

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.