Concierge – The Westin Melbourne – 205 Collins Street


Job Number 19176320
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.


Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. Offering the most powerful portfolio in the industry| our 30 brands
and 7|000+ properties across 131 countries and territories give people more
ways to connect| experience and expand their world. Learn about our brands at Find Your World.™


The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street| The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness


Responsible for providing first impressions| our Service Express team are
proactive| welcoming and true professionals at delighting our guests.

Job Description:

Anticipate guest’s needs through observation and offer prompt| efficient service either personally or through effective communication with other associates.
To be of service to guests and patrons in all areas especially transport| local attractions and general information.
Communicate with guests prior to their arrival at the hotel to ensure all booking needs and requests are met.
Liaise with Tour Operators and maintain an up-to-date knowledge of transport and tour services.

Be pro-actively involved in the hotel|s operation keeping up-to-date with any events within the hotel.

Supporting other areas within the Front Office and Service Express departments. This will include assisting with valet parking guest cars| checking in guests and delivering guest bags and other items as requested.


A passion for customer service and an in-depth knowledge of Melbourne CBD and surrounding areas
Full driver’s license
The ability to lead by example| have a positive demeanour and demonstrate initiative and advanced communication| organisational and problem solving skills
Must have the flexibility to work on a 7 day roster including public holidays and weekends


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Strategic career development opportunities
Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide
Associate recognition programs
World class training program

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

Note: applicant must have Full Australian working rights for this role

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.