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Job Number 19165686
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Perth| One Marriott Drive| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.
The Ritz-Carlton| Perth is the 100th Ritz-Carlton Hotel in the world and open
its doors on 15 November 2019.
Candidates must have unrestricted working rights in Australia to be eligible
to be considered for this position. Candidates are required to have valid RSA
Certificate for WA.
Only shortlisted candidates will be contacted to go through our selection
process. We will require candidates to have unrestricted working rights for
Western Australia.
JOB SUMMARY
Functions as the strategic business leader of the property’s food and beverage
operation| including Restaurant| Bars| Lounge| In-Room Dining| Mini Bar and
Banquets. Position oversees the development and implementation of departmental
strategies and ensures implementation of the brand service strategy and brand
initiatives. The position ensures the food and beverage operation meets the
brand’s target customer needs| ensures employee satisfaction| and focuses on
growing revenues and maximizing the financial performance of the department.
Develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
High school diploma or degree from an accredited university in Food Service
Management| Hotel and Restaurant Management| Hospitality| Business
Administration| or related major;
6 years senior management experience in the food and beverage operations
within a luxury hotel environment.
Skills and Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal
services. This includes customer needs assessment| meeting quality standards
for services| and evaluation of customer satisfaction.
Management of Financial Resources
Determining how money will be spent to get the work done| and accounting for
these expenditures.
Administration and Management
Knowledge of business and management principles involved in strategic
planning| resource allocation| human resources modeling| leadership technique|
production methods| and coordination of people and resources.
Applied Business Knowledge
Understanding market dynamics| enterprise level objectives and important
aspects of the company’s business to accurately diagnose strengths and
weaknesses| anticipate opportunities and risks| identify issues| and develop
strategies and plans. Aligning individual and team actions with strategies and
plans to drive business results.
Management of Material Resources
Obtaining and seeing to the appropriate use of equipment| facilities| and
materials needed to do certain work.
CORE WORK ACTIVITIES
Developing and Maintaining Food and Beverage Goals
Sets expectations and holds food and beverage leadership team accountable for
demonstrating desired service behaviors.
Reviews financial reports and statements to determine how Food and Beverage is
performing against budget.
Makes recommendations for CAPEX funding of food and beverage equipment and
renovations in accordance with brand business strategy.
Works with food and beverage leadership team to determine areas of concern and
develops strategies to improve the department’s financial performance.
Establishes challenging| realistic and obtainable goals to guide operation and
performance.
Strives to improve service performance.
Developing and Maintaining Budgets
Develops and manages Food and Beverage budget.
Monitors the department’s actual and projected sales to ensure revenue goals
are met or exceeded and opportunities are identified and addressed.
Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.
Focuses on maintaining profit margins without compromising guest or employee
satisfaction.
Leading Food and Beverage Team
Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust| respect| and cooperation among team
members.
Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.
Serves as a role model to demonstrate appropriate behaviors.
Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.
Identifies opportunities to increase profits and create value by challenging
existing processes| encouraging innovation and driving necessary change.
Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings| staff meetings| culinary team).
Establishes and maintains open| collaborative relationships with direct
reports and entire food & beverage team. Ensures direct reports do the same
for their team.
Develops a food and beverage operating strategy that is aligned with the
brand’s business strategy and leads its execution.
Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.
Stays aware of market trends and introduces new food and beverage products to
meet or exceed customer expectations| generate increased revenue and ensure a
competitive position in the market.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and
retention.
Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.
Reviews findings from comment cards and guest satisfaction results with F& B
team and ensures appropriate corrective action is taken.
Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.
Empowers employees to provide excellent guest service.
Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.
Shares plans to take corrective action based on comment cards and guest
satisfaction results with property leadership.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates| including setting performance
standards and monitoring performance.
Coaches and supports food & beverage leadership team to effectively manage
wages| food & beverage cost and controllable expenses (e.g.| restaurant
supplies| uniforms| etc.).
Hires food & beverage leadership team members who demonstrate strong
functional expertise| creativity and entrepreneurial leadership to meet the
business needs of the operation.
Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.
Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.
Brings issues to the attention of Human Resources as necessary.
Ensures employees are treated fairly and equitably.
Coaches team by providing specific feedback to improve performance.
Additional Responsibilities
Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.
Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
Analyzes information and evaluating results to choose the best solution and
solve problems.
Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.
Order and purchase equipment and supplies.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._
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