Director of Operations – Marriott Resort hotel – Surfers Paradise Australia

Jobs at Surfers Paradise Marriott Resort Australia
Job Description
Posting Date Sep 29, 2020
Job Number 20055649
Job Category Rooms and Guest Services Operations
Location Surfers Paradise Marriott Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JW Marriott is inspired by the principles of mindfulness, JW Marriott is a haven designed to let you focus on feeling whole – present in mind, nourished in body, and revitalized in spirit.

Job Summary

The iconic Surfers Paradise Marriott Resort & Spa, soon to be transformed into a JW Marriott Gold Coast Resort & Spa, is looking for a dynamic, focused individual, with proven management experience in leading their teams to success. We are looking for an individual with a passion for delivering excellence for all our stakeholders, Owners, Marriott International, our Guests and our Associates. An individual who is focused on mentoring and supporting a driven team of individuals while understanding and exceeding the goal of the JW launch into the Australian market.

The impact you’ll make

You hold yourself to high standards and work to support your dedicated team of experts within each department team. You will be knowledgeable in all operations of the hotel and comfortable in delivering standards within a luxury 5 star environment. Your success will reflect on the successes of each team you mentor.

Key Responsibilities

As the JW Marriott will be the first brand to open in Australia, we are seeking a candidate who has experience in diverse and competitive luxury business environments.
The Director of Operations, will be positioned as a member of the Executive Committee and will be responsible for developing and implementing hotel-wide strategies that deliver products and services to exceed the needs and expectations of the brand’s target customer and associates and provide a return on investment to the owner and Marriott International.
The successful candidate will have worked in a similar size luxury brand (not necessarily in hotels) where they have a track record of achieving large growth and capitalizing on the learnings thereof.
The successful candidate will be able to demonstrate, proven strategies and tactics that were successful at their previous company, and how they plan to put these strategies into place for the JW Marriott brand.
The Director of Operations will work with the General Manager on the JW brand identity ensuring it is communicated effectively, to our target guest.
Ability to provide strategic leadership for both Rooms and Food and Beverage and have the ability to step up and lead the hotel in General Manager’s absence.
The ultimate candidate will have a global and strategic mindset which will assist the JW Marriott to increase sales not only Food & Beverage but also in Rooms. This ideal candidate will have a proved track record.
Desired candidate will have effectively gained experience in other business disciplines, such as, Marketing, Sales, and Human Resources and have a track record in managing interdisciplinary issues.
Presenting monthly reporting package to the ownership team.
Ability to demonstrate effective leadership in Change Management to ensure Managers and Associates alike are focused on providing service that is aligned with JW Marriott service standards.
You will have skills in the effective management of labor costs in conjunction with legislation and the appropriate industrial tool.
Work with the Director of Sales and Marketing to incorporate the strategy into the overall hotel plan.
Ensure the delivery of an exceptional Food and Beverage product and service that exceeds our guests needs including
compliance with liquor licensing, HACCP, WHS and Anti-Discrimination laws.

Education and experience

Extensive Management Experience with a strong background in managing other departments such as, Food & Beverage, Front Office, Laundry, Concierge, Recreation, Spa & Housekeeping.
JW Marriott luxury experience is highly regarded.
It is desirable to have International exposure in a luxury brand.
Desirable if the successful candidate has worked with a team to re-launch a new brand.
Ability and enthusiasm to work in a fast-paced evolving environment
Have citizenship, permanent residence or approved working rights in Australia