Executive Lounge Attendant – Hilton Sydney


An Executive Lounge Attendant with Hilton Sydney serves our Executive Guests
throughout their stay at the hotel by responding efficiently to their
enquiries and advising them of the amenities and benefits offered by the
What will I be doing?
Welcoming executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Processing accurately check-ins and check-out
Ensuring that all Guest supplies and amenities are offered and replenished
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations| attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security| fire regulations and all health and safety legislation

Execute tasks as instructed by the Executive Lounge Supervisor or Manager

Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge Attendant serving Hilton Worldwide Brand hotels and vacations
are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviors| skills| and values that follow:

Previous Front Office experience in the hotel| leisure or retail sector

Calm| efficient and organised

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

Experience with a Guest Service System such as OPERA or ONQ is desired

Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that
every guest feels cared for| valued and respected| we achieve this by ensuring
our Blue Energy culture is alive in each of our hotels. Blue Energy is the
unspoken energy and passion behind each of our dedicated team members who are
focused on making a difference. It links our vision ‘To fill the earth with
the light and warmth of hospitality| – to our values of ‘Hospitality||
‘Integrity|| ‘Leadership|| ‘Teamwork|| ‘Ownership| and ‘Now|. As a Hilton team
member you can expect to receive;

A competitive industry wage and generous annual leave benefits

Team member only discount global Hilton room rates

Discounts of 25-50% on products and services in participating Hilton outlets globally

Access to Hilton University training| offering more than 3000 learning programs

Career development planning and opportunities