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JOB DESCRIPTION
Part Time positions available – Coal Cellar Bar
Develop your career at this prestigious 5 star| 374 room hotel
Based at the Hilton Adelaide hotel | CBD opposite Victoria Square
About Hilton Hotels
Hilton is built on our Values of H ospitality| I ntegrity| L
eadership| T eamwork| O wnership and N ow (H.I.L.T.O.N) | and
we are committed to demonstrating these values to our Guests and our Team
Members every single day. Whilst each value is essential| Hospitality comes
first| because it is truly at the heart of everything we do. _We are Hilton.
We Are Hospitality._
About the role
You will be responsible for engaging our guests and customers by providing
them with the utmost in customer service. You will create memorable guest
experiences by efficiently assisting our guests in a friendly and engaging
manner.
Your service philosophy will be to fill the earth with the light and warmth of
Hospitality – by delivering exceptional experiences – every hotel| every
guest| every time.
We are on the lookout for talented and enthusiastic Food & Beverage Attendants
for Coal Cellar Bar. You will understand the importance of professional
customer service and be capable of providing nothing less than the best to our
guests.
In your new role you will be an energetic individual| responsible for
upholding the highest quality standards in the food and beverage (F&B)
operation in which you are working. Reporting to the Restaurant Manager| you
will enjoy working as part of a team on a rotating roster| in a fast-paced
environment.
Duties/responsibilities
Receive orders and serve customer requests completely in a timely manner| including but not limited to serving as a food runner| barista or cocktail attendant/bartender| if required
Being allocated to Food & Beverage means that you should have the flexibility to work in all areas of Food & Beverage including the Restaurant| Bar| Room Service and Catering should the business needs require it
Welcome guests in a polite and friendly manner
Get to know and recognise regular customers & their preferences so that their needs can be met and exceeded
Responsible for a range of service styles depending on the outlet that you are working in| including buffet & a la carte
Understand menu content| any menu changes and promotional activities
Preparing of mise-en-place where required
Maintain a clean| tidy and well prepared service area
Handle all customer enquiries with a professional manner and demonstrate high standards of customer service
Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times – be pro-active with their needs
Work a variety of shifts including; weekends| days| afternoons and evenings
Skills/experience
RSA – Must have a current and valid ‘Provide Responsible Service of Alcohol| certificate
Demonstrated experience within a bar| fine dining restaurant or catering operation is essential
Working knowledge of alcoholic beverages and mixing of drinks
Friendly| positive| energetic disposition with a charismatic personality capable of delivering exceptional customer service
Fluent in the English language in order to communicate professionally with guests and team members
Demonstrated ability to resolve problems and conflict| and work effectively under pressure
Good organisational skills
Well-presented and calm personality
A passion for delivering exceptional levels of guest service
Willingness and ability to work around a 7 day week roster including evenings| weekends and public holidays
Culture and benefits
Our team are responsible for living up to our brand promise of ‘ensuring that
every guest feels cared for| valued and respected| we achieve this by ensuring
our Blue Energy culture is alive in each of our hotels. Blue Energy is the
unspoken energy and passion behind each of our dedicated team members who are
focused on making a difference. It links our vision ‘To fill the earth with
the light and warmth of hospitality| – to our values of ‘Hospitality||
‘Integrity|| ‘Leadership||
‘Teamwork|| ‘Ownership| and ‘Now|. As a Hilton team member you can expect to
receive;
A competitive industry wage
Membership with Go Hilton – global Team Member discounted room rates
Discounts of up to 50% on products and services in participating Hilton outlets
Access to Hilton University training| offering more than 3000 learning programs
Career development planning and opportunities