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JOB DESCRIPTION
About Hilton Hotels
Our team members are changing the world one stay at a time. They|re engaged
and recognised in many ways for showcasing their talents. Join the most well
known Hotel brand in the World and you|ll have more than just a job. You|ll
have a challenging and rewarding career in the hospitality industry.
About the role
Caffe Cino is our busy| quick turnover cafe in the heart of the lobby so you
will be composed| professional and able to maintain a great image of the hotel
at all times.
What will I be doing?
You will be comfortable working with cafe style food| exceptional table service and fantastic coffee.
Whether a guest is keen to stay for a long meeting| a quick coffee or is grabbing something to take away| you will show them a great level of service and care.
You will be passionate about hospitality and working in a small and efficient team.
Understand menu content| any menu changes| and promotional activities.
Keep your service area clean| tidy| and well-prepared.
Efficiently manage the proper settlement of all customer accounts.
What are we looking for?
To successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:
Responsible Service of Alcohol certified
Available to work a rotating roster
Committed to delivering exceptional guest service in a high pressure cafe
Motivated to learn new skills and techniques
Smart and tidy| in appearance
Positive and willing to participate on a team and work with a winning attitude
Excellent communication skills in the local language
Flexible| reliable| and responsive to a range of work situations
Prepared to manage a variety of customer types| inquiries| and complaints
Culture and benefits
Our team are responsible for living up to our brand promise of ‘ensuring that
every guest feels cared for| valued and respected| we achieve this by ensuring
our Blue Energy culture is alive in each of our hotels. Blue Energy is the
unspoken energy and passion behind each of our dedicated team members who are
focused on making a difference. It links our vision ‘To fill the earth with
the light and warmth of hospitality| – to our values of ‘Hospitality||
‘Integrity|| ‘Leadership|| ‘Teamwork|| ‘Ownership| and ‘Now|. As a Hilton team
member you can expect to receive;
A competitive industry wage and generous annual leave benefits
Team member only discount – global Hilton room rates
Discounts of up to 25% on products and services in participating Hilton outlets
Access to Hilton University training| offering more than 3000 learning programs
Flexible work arrangements to make room for what matters most to you