Food and Beverage Supervisor – Hilton Adelaide


Develop your career at this prestigious5 star| 374 room hotel
Based at the Hilton Adelaide hotel |CBD opposite Victoria Square

You will beresponsible for engaging our guests and customers by providing them
with theutmost in customer service. You willcreate memorable guest experiences
by efficiently assisting our guests in afriendly and engaging manner.
Your servicephilosophy will be to fill the earth with the light and warmth of
Hospitality –by delivering exceptional experiences – every hotel| every guest|
every time.

About Hilton Hotels

Hilton is built on our Values of H ospitality| I ntegrity| L

eadership| T eamwork| O wnership and N ow (H.I.L.T.O.N) | an

we are committed todemonstrating these values to our Guests and our Tea

Members every singleday. Whilst each value is essential|Hospitality comes
first| because it is truly at the heart of everything we do. _We are Hilton.
We Are Hospitality._

About the role

In your new roleas Food & Beverage Supervisor| you will work alongside other
Supervisorsand assist the Restaurant Manager with overseeing the day to day
operations ofthe service team in the Restaurant| Bar and In Room Dining. You
will be responsible for engaging with ourguests and supporting the team with
daily activities| and ensuring brandservice standards are met to the highest
quality. You will enjoy working aspart of a team on a rotating roster| in a
fast-paced environment and have agenuine passion for food| wine and providing
exceptional customer service.


Support and Supervise the daily operations ensuring the running of a smooth shift

Ensure that brand standards are met and guest expectations are exceeded

Maintainyour knowledge and stay abreast of current restaurant and bar trends

Evaluatecustomer satisfaction levels with a focus on continuous improvement

Resolveconflicts and issues where necessary

Trainand develop team members

Ensure your teammaintains a professional manner and are up to date with VIP guest movements|hotel events| local attractions and activities

Provide service in line with the Hilton Brand Service Standards

Understand menu content and brief the team accordingly

Deal with guest enquiries in an efficient and professional manner


Experience in a Food and Beverage Supervisory/Team Leader role| preferably within a hotel environment

Highlydeveloped customer service skills coupled with passion and extensive knowledgeof food & wine

Strongattention to detail| with the ability to manage competing priorities and applygood judgement| whilst demonstrating exceptional organisational skills

Demonstratedability to resolve problems and conflict| and work efficiently under pressure

Fluentin the English language in order to communicate professionally with guests andteam members| both in person and over the telephone

A passion for delivering exceptional guest experiences

Demonstrated ability to resolve problems and conflict| and work efficiently under pressure

Well-presented| organised and calm personality

Culture and benefits

Our team areresponsible for living up to our brand promise of ‘ensuring that
every guest feelscared for| valued and respected| we achieve this by ensuring
our Blue Energyculture is alive in each of our hotels. Blue Energy is the
unspoken energy andpassion behind each of our dedicated team members who are
focused on making adifference. It links our vision ‘To fill the earth with the
light and warmth ofhospitality| – to our values of ‘Hospitality|| ‘Integrity||
‘Leadership||‘Teamwork|| ‘Ownership| and ‘Now|. As a Hilton team member you
can expect toreceive;

Acompetitive industry salary and generous annual leave benefits

Teammember only discount global Hilton room rates

Discountsof up to 50% on products and services in participating Hilton outlets

Accessto Hilton University training| offering more than 2500 learning programs

Careerdevelopment planning and opportunities