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Job Number 20008849
Job Category Food and Beverage & Culinary
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Company
Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you|ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World™
Location
The Westin Melbourne hotel is an oasis in the heart of the city’s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia’s premier street| The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness
Studio.
12 month maternity leave contract
Department:
Allegro is The Westin Melbourne|s signature restaurant serving contemporary
Australian cuisine.
Job Description:
Responsible for coordinating the work of the Food and Beverage Attendants in an efficient manner| whilst maintaining quality and standards.
Have a full knowledge of the outlet operations and roles therein.
Ensure all food and beverage items served to our guests are of the highest standard and presentation.
Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System.
Assign associates to their stations and inform of any special requests such as VIP or returning guests.
Ensure linen exchange procedures are followed with care.
Ensure all front and back of house areas are cleaned and equipment stocked.
Handle customer concerns with a concerning and understanding attitude as per the hotel|s standards.
Actively solicit guest feedback in order to seek continual improvement in service and to ensure guest satisfaction.
Communicate all comments and feedback from guests and associates to the Restaurant Manager.
Ensure all special guest requests are followed through to the relevant departments and charges are raised accordingly.
Ensure sales are maximised through suggestive upselling.
Assist with development and performance reviews and ongoing |On the Job| training to ensure that associates have the necessary skills to perform their job efficiently and effectively.
Implement opportunities for quality Team Building.
Ensure that all associates comply with the grooming and uniform standards.
Assist in preparation of work rosters and annual leave schedules within budget| business expectations and guidelines of the Enterprise Agreement.
Assist in the selection and appointment of new associates within the department.
Ensure all Liquor Licensing Laws are abided by and understand the correct procedures for handling intoxicated and underage guests.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation| and related The Westin Melbourne and Marriott International Policies.
Undertake other duties as required by the Venues Manager.
Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
Comply with Marriott International|s Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times.
Requirements:
Experience in a 4 or 5 star hotel restaurant environment or highly regarded restaurant essential.
Valid Victorian Responsible Service of Alcohol and Food Safety and Hygiene certificates.
Advanced food and beverage service and wine knowledge.
Strong attention to detail and customer focus.
Excellent communication| organizational and service recovery skills.
Must have the flexibility to work on 7 day roster including public holidays and weekends.
Benefits:
This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.
Excellent benefits include:
Generous accommodation and Food and Beverage discounts for Associates| Family and Friends across all Marriott properties worldwide
Associate recognition and training programs
Discounted CBD parking
Strategic career development opportunities
We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.
Please note: only people with full Australian working rights are eligible to
apply for this role.
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