Job Description
Job Number 23171622
Job Category Rooms & Guest Services Operations
Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.
The Opportunity
We are looking for passionate and friendly Front Desk Agents who love what they do. In this diverse role, our front desk agents will ensure all our guests receive an attentive and seamless guest service throughout their entire stay. If you are a natural organizer, have the ability to multi-task, are detailed oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.
Key Accountabilities
Responsible managing the end to end guest experience and check-in and check-out tasks
Ensure exceptional customer service achieved and build relationships with our clientele
Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships with others and team player.
Collaborative in your approach and willing to help out other areas as required.
Perform other duties as required.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 kilograms without assistance. Perform other reasonable job duties as requested by Supervisors.
Profile
2+ year of Front desk or customer service experience in night time, preferably in a luxury hotel environment
Exceptional interpersonal and communication skills.
Thorough follow up, strong attention to detail and problem-solving skills is a must.
Excellent time management and organizational skills.
Ability to emotionally connect with guests and provide superior levels of service.
Conflict resolution experience and ability to remain calm, polite and patient in stressful situations.
Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.
Experience of OPERA property management system a distinct advantage.
Must have full working rights for Australia
Rewards for work, benefits for your lifestyle
You will join a supportive, progressive and highly experienced team
Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
Vast career and learning and development opportunities – we have a global footprint
Complimentary breakfast, wellbeing programs and initiatives
Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania’s rare and unique wildlife or enjoy world-class events whilst pursuing your passion
Connect your passions with a rewarding career
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination’s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.