Front Desk Guest Service Agent – Surfers Paradise Marriott Resort & Spa – 158 Ferny Avenue


Job Number 19144771
Job Category Rooms and Guest Services Operations
Location Surfers Paradise Marriott Resort & Spa| 158 Ferny Avenue|
Surfers Paradise| Queensland| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Plan your getaway to one of the Gold Coast|s premier hotel destinations. The
Surfers Paradise Marriott Resort & Spa welcomes you with luxury
accommodation and award-winning service. Whether you|re planning a romantic
escape with someone special or a fun family holiday| you|ll enjoy immersing
yourself in our resort| which showcases peaceful lagoons| pristine beaches and
exceptional amenities. Settle in to your elegant| spacious room or suite|
which boasts floor-to-ceiling windows with wonderful views| as well as deluxe
pillowtop bedding and a marble bathroom. Free Wi-Fi throughout the hotel keeps
you as connected as you|d like to be during your Gold Coast visit| and a
luxury on-site spa offers ample opportunities to pamper yourself. Our on-site
restaurants offer everything from Japanese teppanyaki to fresh seafood. And
our versatile| sophisticated venues set the stage for unforgettable
gatherings. Extraordinary experiences are regular occurrences with us here at
the Surfers Paradise Marriott Resort & Spa.

We are currently seeking an experienced Receptionist to join our wonderful
team in Front Office.

Our Receptionists excel at:

Welcoming our guests at check-in| ensuring accuracy of reservation details and farewelling guests at checkout

Coordinate with Housekeeping to track readiness of rooms for check-in.

Process all payment types such as room charges| cash| checks| debit| or credit.

Balance and drop receipts according to Accounting specifications.

Supply guests with directions and information regarding property and local areas of interest.

Ensure all guest requests are accurately actioned with prompt follow through

Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy.

Complete designated cashier and closing reports in the computer system.

We are looking for someone with these specific qualities to join our
passionate and dedicated team.

2+ years previous experience in front office or reservations in a 5 star hotel or resort environment

Exceptional customer service with internal and external guests

Proficiency with using Opera would be highly advantageous

Able to work independently and within a team environment

Excellent attention to detail

Strong organisational skills and ability to prioritize

Reliability| pursue excellence| innovate| embrace change| passionate and punctual

Availability to work days| nights| weekends and public holidays

Excellent grooming and professional presentation at all times

Excellent communication skills

Right to work in Australia