Front Office Duty Manager – Sheraton Grand Mirage Resort – Port Douglas


Job Number 19168422
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International Group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 6|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company Find Your World.™


This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and boutique self contained villas.


An exciting opportunity has become available to join our Front Office
Management team. We are seeking an experienced and motivated Duty Manager to
lead daily Front Office operations. Reporting directly to the Front Office

Responsibilities include and are not limited to:

•Seeking out and delivering upon opportunities to deliver outstanding service
to exceed guest needs and enhance guest satisfaction.

•Coordinating the Front Office daily operations including working effectively
alongside other teams within the resort to deliver guest requirements

•Deliver team training and continually look for opportunities to engage|
motivate and improve team skils

•Calmly and professionally take the leadership role in emergency situations
including senior management nd assist in investigations in all matters
pertaining to safety| security and emergency situations

•Undertake hotel inspections identifying areas for improvement and
implementing plans to achieve this

•Ensure accuracy in guest billing

•Preferred applicants will have valid working rights to work in Australia.
Sponsorship will not be available for this position.

To be successful in this position you will need to possess the following
minimum requirements:

•Experience in an International standard 4 or 5 star Hotel (desirable)

•Demonstrated experience in leading and motivating a team

•Proven ability to deliver over and above guest needs

•High School certificate or equivalent qualification.

•Tertiary Qualification (desirable)

•Focussed with an eye for detail.

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.