Front Office Duty Manager – Sheraton Grand Mirage Resort – Port Douglas


Job Number 19134929
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International Group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 6|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company Find Your World.™


This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and boutique self contained villas.


An exciting opportunity has become available to join our Front Office
Management team. We are seeking an experienced and motivated Duty Manager to
lead daily Front Office operations. Reporting directly to the Front Office

Responsibilities include and are not limited to:

Providing outstanding service to exceed guest needs and enhance guest satisfaction.

Supporting management to oversee the daily operations of front office.

Team oriented and eye for detail.

Be responsible for ensuring 100% guest satisfaction from guests on arrival until their departure

Coordinating the Front Office daily operations and adherence to the department procedures

Ensure room revenue is maximized at all times.

Liaise with the Housekeeping Department to ensure adequate rooms are available for arrivals

Compliance with Work Health & Safety legislation

To notify and assist in investigations in all matters pertaining to safety| security and emergency situations

Undertake hotel inspections noting any quality improvements

Ensure accuracy in guest billing

Preferred applicants will have valid working rights to work in Australia. Sponsorship will not be available for this position.

To be successful in this position you will need to possess the following
minimum requirements:

High School certificate or equivalent qualification.

Tertiary Qualification (desirable)

At least 2 years in a similar role.

Experience in an International standard 4 or 5 star Hotel (desirable)

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.