Front Office Night Audit Team Leader – Melbourne Marriott Hotel – Corner Exhibition & Lonsdale Streets


Job Number 19145535
Job Category Rooms and Guest Services Operations
Location Melbourne Marriott Hotel| Corner Exhibition & Lonsdale Streets|
Melbourne| Victoria| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Organize| confirm| process| and conduct all guest/group check-ins| check-outs|
room reservations| requests| changes| and cancellations. Ensure current rate
information is available. Identify package plans based on market codes| make
necessary arrangements. Anticipate sold-out situations| obtain satisfactory
alternative accommodations. Manage daily room inventory. Maintain database
containing repeat/VIP guest preferences. Secure payment; verify and adjust
billing; expedite problem payments. Activate room keys. Process all guest
requests and relay messages. Identify and explain room features; supply guests
with directions and information. Ensure any outstanding requests or problems
are resolved. Compile and review daily reports/logs/contingency lists. Count
bank at beginning and end of shift; secure bank. Process all payment types|
vouchers| paid-outs| and charges. Notify Loss Prevention/Security of any guest
reports of theft. Operate switchboard| forward calls to Front Desk whenever
unattended. Monitor supply inventory. Assist management in training|
scheduling| evaluating| counseling| motivating and coaching employees; serve
as a role model. Develop/maintain positive working relationships; support team
to reach common goals; listen and respond appropriately to employee concerns.

Complete end-of-day activities including posting charges to accounts| running
night audit backup| and roll the date. Process all payment types such as room
charges| cash| checks| debit| or credit. Process adjustment vouchers|
paidouts| correction vouchers| and miscellaneous charges. Print contingency
lists to have a record of all guests in case of emergency. Sell a
room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station| process requests for wake up calls| and
advise guest of any messages. Complete the Room Rate Variance Report. Process
all guest check-ins and assign room. Activate or reissue room keys using
electronic key machine. Count bank at end of shift and secure bank. Balance
and drop receipts according to Accounting specifications. Report accidents|
injuries| and unsafe work conditions to manager.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Reach overhead and below the knees. Stand| sit| or walk for an extended period
of time. Read and visually verify information in a variety of formats. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by