Front Office Supervisor – Sheraton Grand Mirage Resort – Gold Coast


Job Number 19105579
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Surrounded by lush tropical gardens and sparkling blue lagoons| Sheraton
Mirage Resort and Spa Gold Coast comprises of approximately 300 guest rooms|
four award winning restaurants and bars| and a luxurious spa retreat| all in
an absolute beachfront environment.


If you have a 5 star attitude towards service and enjoy working in a fast-
paced hospitality environment| this is the job for you!

To assist us in maintaining our reputation for outstanding customer service|
we are currently seeking an experienced and enthusiastic Front Office
Supervisor to join our Front Office Team.

Job Description

The Front Office Supervisor is focused on providing efficient service and
creating memorable experiences by making emotional connections with all of our
guests. In this position| you will have a direct impact on the overall
experience of our hotel guests and be responsible for ensuring 100%
satisfaction from the moment guests arrive at the hotel until they check out.


This is the ideal position for someone who has a passion for guest service|
values problem resolution| and enjoys working in a fast paced environment with
the vision of becoming a Manager on Duty.

Responsibilities include| but are not limited to:

Responsible for the day to day management of Associates working in the Department

Act as the Front Office Trainer for all new Guest Service Agents. Prepare and update training manuals| check-lists and assist with certifications.

Assist management with preparing rosters| in accordance with the Enterprise Agreement/Award provisions| timesheets| and employee administration. i.e. E-tivity/ESS Admin.

Strong guest service relation abilities coupled with strong resolution skills.

Candidates must be available to work a rotating roster| including weekends and graveyards.

To attract and retain the best and brightest people for our team| we offer a
range of exceptional benefits| including:

• Discounted meals

• Exceptionally generous accommodation discounts

• World class training programs| and

• Strategic career development opportunities.

Working for Sheraton is so much more than just a job| it’s a lifestyle.

Be your best. Start your career at Sheraton| where you don’t just work – you