Groups Reservations Agent – The Westin Melbourne – 205 Collins Street


Job Number 19074961
Job Category Reservations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Westin Hotels & Resorts redefines personal and instinctive service with an
effortless style and gracious attitude that ensures a truly unforgettable
experience for our guests and associates. Every Westin is a haven of serenity
and a distinctive alternative for those who appreciate a higher standard. The
Westin Melbourne is searching for a dynamic Leader to join our team and who is
ready to jump into any situation to give a helping hand – if you’re someone
who is positive| adaptable| intuitive| and has a genuine interest in the well-
being of others| we’d love to hear from you.


Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you|ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World™


The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street| The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness


The Reservations department provides consistent and professional service in
all aspects of internal and external communications. This department ensures
all reservations are inputted in a timely manner.

Job Description

Reporting directly to the Assistant Reservations & Revenue Manager| we are
looking for an experienced and dynamic Group Reservations Coordinator to
provide support to the organization. Responsibilities include but are not
limited to:

The role consists of liaising between meeting planners and convention service managers and being the hotels first point of contact.

Handle all reservations aspects of a group. Handle room block monitoring| rooming lists| reporting pick up| VIP and upgraded accommodations| client correspondence relating to reservations and other group reservation functions.

Additionally| you will be required to enter booking information into the Property Management System (PMS)| handle enquiries regarding reservations via the telephone| email and fax| and support the revenue management strategies employed by utilizing upselling techniques effectively.

Pre-arrival check to ensure guest history is linked and relevant booking information is updated and remove irrelevant information in bookings.

Follow up on No-Shows and late cancelations and process charges appropriately

Swift communication with Starwood Customer Contact Centres| SPG and CEM Teams to ensure a seamless guest experience

Work closely with other members of the Reservations team| to generate incremental revenue via upselling| promoting hotel F&B Venues and other hotel services and amenities.

Close communication with relevant teams to ensure every guest has a smooth arrival experience

Handing FIT and Group commission


Previous experience in a Reservations role in a 4 or 5-star hotel

Knowledge of the Opera PMS system

Good knowledge of MS Office applications (Word| Excel| PowerPoint) and Outlook

Exceptional attention to detail| be self-motivated and detail oriented

Excellent verbal and written communication skills and interpersonal skills

Ability to multitask and work productively in a busy environment

A creative flair

Impeccable personal presentation


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Starwood properties worldwide

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.