Guest Service Agent – Courtyard Sydney-North Ryde – 7-11 Talavera Road


Job Number 20011909
Job Category Rooms and Guest Services Operations
Location Courtyard Sydney-North Ryde| 7-11 Talavera Road| Sydney| New
South Wales| Australia
Brand Courtyard by Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Organize and coordinate group check-in/pre-registration procedures. Sell a
room/accommodation to guests without reservations. Anticipate sold-out
situations| identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the computer|
identify designated requirements. Perform duplicate reservation checks. Run
and check daily reports/contingency lists. Supply guests with directions and
information. Answer| record| and process all guest| requests| questions| or
concerns; follow up to ensure each has been met to guests| satisfaction.
Arrange transportation for guests/visitors. Issue safe deposit boxes. Count
and secure bank at beginning and end of shift. Cash guests| checks| process
all payment types| vouchers| paid-outs| charges| and provide change. Assist
management in motivating and coaching employees; serve as a departmental role

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards; identify and recommend new ways to
increase organizational efficiency| productivity| quality| safety| and/or
cost-savings. Stand| sit| or walk for an extended period of time. Enter and
locate information using computers/POS systems. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.