Guest Service Agent – Element Melbourne Richmond – 588 Swan Street


Job Number 19133340
Job Category Rooms and Guest Services Operations
Location Element Melbourne Richmond| 588 Swan Street| Melbourne|
Victoria| Australia
Brand Element Hotels
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Element| we believe that travelers deserve more than a place to stay. They
need a place to thrive| where they can start every day fresh| focused| feeling
alive. Whether they’re stopping by for a few days or settling in for a few
weeks| time away from home shouldn’t mean time away from life.

Located near the Yarra River in Melbourne| Victoria| within the Botanicca
Business Park| Element Melbourne Richmond is an ideal place to connect| meet
and unwind. Our newly-opened pet-friendly hotel offers light-filled| spacious
accommodation with striking views| plush bedding and thoughtful amenities
including free Wi-Fi. For relaxation| our hotel offers a 24-hour state-of-the-
art fitness center| as well as bike hire for you to explore the area.

What you will do

Process all guest check-ins| check-outs| room assignments| and room change/late check-out requests
Answer| record| and process all guest calls| requests| questions| or concerns; follow up to ensure each has been met to guests’ satisfaction

Inform the like minded guests of the environmentally friendly practices

What you will need

The ideal candidate will have experience in a hotel GSA role or preferably in a guest facing role

Be flexible to work a 7 day rotating roster

Your warmth will show us you care| that you notice the little things that make
a difference to guests as well as always looking for ways to improve. Let
your positive energy and sense of humor shine while you deliver memorable
experiences to our guests.

If you’re an active optimist who doesn’t second guess connecting with like-
minded guests and creating a balanced space for yourself and those around you|
we invite you to explore career opportunities with Element.