Guest Service Agent – Hilton Darwin


A Guest Service Agent provides reception services for Guests to contribute to
an overall exceptional experience from check-in through check-out and complete
audits| as required.
What will it be like to work for a Hilton Worldwide Brand?
Our Team Members are the Heart of Hilton. As extraordinary hospitality
professionals| we work together to make Hilton a great place to work and to
build rewarding careers for ourselves and our colleagues.
Hilton Worldwide is the leading global hospitality company| spanning the
lodging sector from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century| Hilton Worldwide has
offered business and leisure travelers the finest in accommodations| service|
amenities and value. Hilton Worldwide is dedicated to continuing its traditio

of providing exceptional guest experiences across its 13 global brands| whic

include Hilton Hotels & Resorts| Waldorf Astoria Hotels & Resorts| Conra

Hotels & Resorts| Canopy by Hilton| Curio A Collection by Hilton| DoubleTre

by Hilton| Embassy Suites by Hilton| Hilton Garden Inn| Hampton Hotels| Tru by
Hilton| Homewood Suites by Hilton| Home2 Suites by Hilton and Hilton Grand
Vacations. The company also manages the world-class guest reward program
Hilton HHonorsĀ®.

At Hilton| our vision to fill the earth with the light and warmth of
hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And| our amazing Team Members are at the heart of
it all! Come be a part of our team!

What will I be doing?

As Guest Service Agent| you will serve on the Front Office Team| to provide
services for Guests to contribute to an overall exceptional experience from
check-in through check-out and complete audits| as required. A Guest Service
Agent truly influences the first impressions of our Guests and| therefore| are
responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and| or| other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts
Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Guest Service Agents serving Hilton Worldwide brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm| efficient| and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling
Front Office/Concierge experience in the hotel| leisure| and/or entertainment sectors
Conflict resolution experience