Job Number 19104985
Job Category Rooms and Guest Services Operations
Location Brisbane Marriott Hotel| 515 Queen Street| Brisbane| Queensland|
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
Process all guest check-ins by confirming reservations| assigning room| and issuing and activating room key.
Operate the Switchboard when required
Process all payment types such as room charges| cash| checks| debit| or credit. Process all check-outs including resolving any late and disputed charges.
Answer| record| and process all guest calls| messages| requests| questions| or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests| personal checks and traveler|s checks.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents| injuries| and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests| service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
Stand| sit| or walk for an extended period of time.
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.