Guest Service Agent – The Westin Melbourne – 205 Collins Street


Job Number 19097635
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.


Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you|ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street. The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness


Front Office and Service Express are responsible for ensuring our guests
receive efficient and superior levels of service throughout their stay.

Job Description:

Ensure the smooth check in and check out of all guests providing superior service.
Accommodate the requests and needs of all guests| make recommendations| upsell rooms and related services.
Proactively communicate any guest complaints to ensure 100% guest satisfaction.
Assist guests with safety deposit boxes and posting miscellaneous charges.
Answer and direct incoming calls from inside and outside the hotel.
Dispatch requests to the appropriate department.
Follow up on all requests and complaints to ensure 100% guest satisfaction.
Take In-Room Dining orders and High Tea bookings.
Provide guests with recommendations or referrals and upsell the hotel|s services and facilities.
Uphold Westin standards and the hotel|s policies and procedures.


Experience as a Telephone or Guest Service Agent in a 5 start hotel is favourable.

Professional verbal and written communication skills.

Thorough follow up| strong attention to detail and problem solving skills.

Ability to emotionally connect with guests and provide superior levels of service.

Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.

Experience of OPERA property management system a distinct advantage.

Benefits :

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

Excellent benefits include:

Generous accommodation and Food and Beverage discounts for Associates| Family and Friends across all Marriott properties worldwide
Associate recognition and training programs
Discounted CBD parking
Strategic career development opportunities

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.