Guest Services Agent – Sheraton Melbourne Hotel – 27 Little Collins Street


Job Number 19134105
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar| a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.


Front Office is responsible for the smooth coordination of the guest arrival
and departure experience| acting as a central point for any guest queries and

Job Description:

Demonstrate comprehensive knowledge of Front Office procedures and the property management system

Handle all guest requests promptly| taking personal accountability to ensure guest satisfaction

Efficiently process arrival and departure guest accounts| maintaining compliance with Starwood security| billing and hotel credit procedures

Be knowledgeable of hotel facilities and services| promoting them to guests and adopting innovative ways to up-sell additional services

Have complete understanding of the Marriott Bonvoy loyalty program and be able to confidently promote this to guests and answer any questions


Armed with smart solutions and a can-do attitude| the ideal candidates will be
energetic| friendly| organized and enjoy working in a team environment.
Passionate about providing personalized service to our guests| you will have
excellent interpersonal and communication skills. With a high standard of
personal presentation| the successful candidate will have similar experience
within a hotel environment. All candidates must be confident in using various
computer systems including Microsoft Office. Experience using a hotel property
management system (preferably Opera) is required. All candidates must be
available to work a 7 day rotating roster| including holidays and weekends.


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!