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JOB DESCRIPTION
The In-Room Dining Attendant is responsible for managing room service
operations to deliver an excellent Guest and Member experience.
What will I be doing?
As an In Room Dining Attendant| you is responsible for creating a smooth and
enjoyable experience for diners and managing room service operations to
deliver an excellent Guest and Member experience. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Taking In Room Dining orders by telephone and ensuring all charges are processed and posted to the correct accounts.
Recording In Room Bar consumption and posting charges to the appropriate room accounts.
Ensuring all guest requests are recorded and actioned by allocating duties accordingly.
Ensure compliance of brand standards
What are we looking for?
The In Room Dining Attendant serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:
Be energetic| friendly and well organised
Previous experience in a similar role
Effective management skills
Positive attitude
Excellent communication skills
Ability to work under pressure
Good grooming standards
Working rights in Australia
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous experience within the hospitality industry
Previous Food and Beverage Experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century| Hilton has offered business and leisure
travelers the finest in accommodations| service| amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!