Loyalty Executive – Sheraton Grand Mirage Resort – Port Douglas


Job Number 19113467
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International Group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 6|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™


This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and boutique self contained villas.

We are currently recruiting for a Loyalty Executive to support the Loyalty
Manager and broader resort team in designing and delivering strategies to
ensure the highest standard of guest service to our guests and also to engage
with our most valuable Elite members to maximise their experience.

About the role:

•Support the Loyalty Manager and broader team to ensure outstanding service
for our guests including tailoring specific experiences to meet and exceed
guest requirements at every opportunity

•Manage and coordinate all aspects of Elite member experience form pre-
arrival| arrival and throughout their stay

•Investigate and analyse guest feedback using internal systems to identify
trends and areas for improvement and opportunity

•Support the provision of an excellent welcome experience for all guests at
the resort

•Contribute to and lead key projects for the resort in the area of scope

•Handle guest queries and concerns in a professional and efficient manner at
all times

•Support the team in the absence of the Loyalty Manager

About you:

•Experience in a 5 luxury resort or environment

•Demonstrated experience of establishing excellent guest relations

•Strong analytical skills with the ability to identify opportunities for
improvement and implement changes

•Demonstrated experience of designing and delivering plans and strategies to
maximise guest or customer experience

•Outstanding written and verbal communication skills and customer service

•Experience in training /coaching and influencing others

•A strong desire to progress your career within a 5 environment and an
international hotel brand

Full Australian working rights are required for this position

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.