Manager on Duty – Sheraton Grand Mirage Resort – Gold Coast


Job Number 19118013
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Surrounded by lush tropical gardens and sparkling blue lagoons| Sheraton Grand
Mirage Resort| Gold Coast comprises of approximately 300 guest rooms| four
award winning restaurants and bars| and a luxurious spa retreat| all in an
absolute beachfront environment.


If you have a 5 star attitude towards service and enjoy working in a fast-
paced hospitality environment| this is the job for you!

To assist us in maintaining our reputation for outstanding customer service|
we are currently seeking an experienced and enthusiastic Manager on Duty to
join our Front Office Team.

Job Description

As our Manager on Duty| you will be responsible for ensuring our associates
provide efficient service and create memorable experiences through making
emotional connections with all of our guests. In this position| you will have
outstanding guest relations| coupled with guest resolution skills| strong
financial acumen and ability to work a 24 hour rotating roster. Reporting to
the Front Office Manager| the successful candidate will possess a consultative
management style| excellent communication & organisational skills| and have
proven experience in a similar role.


This is the ideal position for someone who has a passion for guest service|
values problem resolution| and enjoys working in a fast paced environment. The
successful candidate must have a friendly and welcoming attitude with
everyone. Prior experience in a similar role is essential.

Candidates must be available to work a rotating roster| including weekends and
graveyards. A permanent Night Manager is in place but all Managers on Duty are
required to rotate through the Night Manager’s days off and annual leave

To attract and retain the best and brightest people for our team| we offer a
range of exceptional benefits| including:

• Discounted meals

• Exceptionally generous accommodation discounts

• World class training programs| and

• Strategic career development opportunities.

Working for Sheraton is so much more than just a job| it’s a lifestyle.

Be your best. Start your career at Sheraton| where you don’t just work – you