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Job Number 19171624
Job Category Sales and Marketing
Location Melbourne Marriott Hotel| Corner Exhibition & Lonsdale Streets|
Melbourne| Victoria| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
Job Summary
Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Recognize opportunities to up-sell the customer and sell
enhancements to create a better Marriott experience or event. Encourage guests
or callers to purchase or schedule preview package sales/tours. Explain
details and requirements related to attending a sales presentation to
potential owners. Verify that individuals meet eligibility requirements for
preview package sales/tours prior to scheduling a tour for a Marriott vacation
club property. Determine and give complimentaries to guests as gifts for their
patronage (e.g.| rewards points| show tickets). Answer guest questions about
property facilities/services. Receive| record| and relay messages accurately|
completely| and legibly.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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