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Job Number 19131137
Job Category Rooms and Guest Services Operations
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
Job Summary
Process all guest check-ins by confirming reservations in computer system|
verifying guest identity| requesting form of payment| assigning room| and
issuing room key in accordance with property policies and procedures. Operate
telephone switchboard station. Respond to and resolve guest requests|
including wake-up call requests. Run daily reports (number of arrivals|
departures)| identify any special requests| and check reports for accuracy.
Review shift logs/daily memo books and document pertinent information in
logbooks. Process all payment types such as room charges| cash| checks| debit|
or credit. Count and secure bank. Complete end-of-day activities including
posting charges to accounts| completing cashier and closing reports| running
night audit backup| and roll the date. Print and fold folios and ensure that
they are placed under each guest room door the night before check-out.
Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Welcome and acknowledge
all guests according to company standards. Speak with others using clear and
professional language| and answer telephones using appropriate etiquette.
Maintain awareness of undesirable persons on property premises. Perform other
reasonable job duties as requested by Supervisors.
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