Night Auditor – Brisbane Marriott Hotel – 515 Queen Street


Job Number 19135595
Job Category Rooms and Guest Services Operations
Location Brisbane Marriott Hotel| 515 Queen Street| Brisbane| Queensland|
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and issuing and activating room key.

Process all payment types such as room charges| cash| checks| debit| or credit. Process all check-outs including resolving any late and disputed charges.

Answer| record| and process all guest calls| messages| requests| questions| or concerns.

Assist guests with late night| or early morning in room dining requests| including taking of orders and delivery thereof.

Book early morning calls and check to ensure all wake-up calls are set correctly. Action any wake-up calls.

Balance department dockets and cash

Ensure credit cards are all in balance before closing shift; advising Finance of any discrepancies.

Ensure float is maintained at a constant level as issued by accounts.

Complete all shift duties as outlined on shift checklist prior to the end of shift.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy.

Complete designated cashier and closing reports in the computer system.

Cash guests| personal checks and traveller’s checks.

Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents| injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests| service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Stand| sit| or walk for an extended period of time.

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors and Management.