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Job Number 19139330
Job Category Rooms and Guest Services Operations
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Job Summary
Check figures| postings| and documents for accuracy. Record| store| access|
and/or analyze computerized financial information. Control and secure cash and
cash equivalents for property according to cash handling policy and
procedures. Organize| secure| and maintain all files and records in accordance
with document retention and confidentiality policies and procedures. Prepare|
maintain| and distribute statistical| financial| accounting| auditing| or
payroll reports and tables. Audit statistical| financial| accounting|
auditing| or payroll reports and tables. Audit and reconcile all revenue
postings.
Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; maintain awareness
of undesirable persons on property premises. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and co-workers. Welcome and
acknowledge all guests according to company standards; anticipate and address
guests| service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Process all guest check-ins by confirming reservations
in computer system (e.g.| OPERA)| verifying guest identity| requesting form of
payment| assigning room| and issuing room key in accordance with property
policies and procedures. Process all check-outs including express check-outs|
resolving any late and disputed charges| settling account| retrieving room
key| and requesting comments on guest|s stay. Run daily reports (number of
arrivals| departures)| identify any special requests| and check reports for
accuracy. Speak with others using clear and professional language; prepare and
review written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.
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