Night Manager – Front Desk – Surfers Paradise Marriott Resort & Spa – 158 Ferny Avenue


Job Number 19156478
Job Category Rooms and Guest Services Operations
Location Surfers Paradise Marriott Resort & Spa| 158 Ferny Avenue|
Surfers Paradise| Queensland| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

_The Night Duty Manager is one of the most important roles in our hotel._

_Do you have what we|re looking for?_

The role:

Overall management of the hotel operation at night. You will be the main contact for all departments between the hours of 11pm and 7am.
Ensuring Exceptional Customer Service| quality| standards and procedures are being followed.
Handling complaints| settling disputes| and resolving grievances and conflicts| or otherwise negotiating with others.
Communicating clear and consistent messages regarding the Front Office goals to produce desired results.
Participating in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

The candidate:

We want to hear from you if you have the following experiences and education:

Degree in Hospitality Management or similar Business Management degree
5 years working in a similar environment or managerial role
Exceptional customer service with internal and external guests
Proficiency with using Opera would be highly advantageous
Proven leadership ability
Strong organisational skills and ability to prioritize
Reliability| pursue excellence| innovate| embrace change| passionate and punctual
Availability to work overnight| weekends and public holidays
Excellent grooming and professional presentation at all times
Excellent communication skills
Full working rights in Australia are essential.

Fast track your hospitality career now by putting in the hard yards in this
challenging| yet extremely rewarding role.

With Marriott International| you will have access to world-class training|
employee benefits including great hotel discounts worldwide and of course|
working closely with hospitality professionals who are ready to mentor the
right person.