A Night Manager is the first point of contact for any general management
related queries and overall hotel operations concerns that arise outside
normal operating hours.
What will I be doing?
As a Night Manager| you re the first point of contact for any general
management related queries that arise outside normal operating hours. The
position has a Front Office focus but also has responsibility for overall
hotel operations in the absence of Functional Managers| including but not
limited to the following tasks:
Be visible in the hotel lobby and other public areas
Represent the General Manager and other Senior Managers in their absence
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as require
Handle any management issues or emergencies that arise| record them as required| and implement the necessary actions to bring them to resolutio
Ensure that all Guest complaints are managed promptly and completel
Support the Night Auditor with all Front Desk and accounting related dutie
Produce nightly reports| as required
Inform other departments of Guest special requests| including early/late departures and room changes
Maintain awareness of all hotel areas
Support the Front Office Manager in all department requirments
Support and drive department KPI
Supervise and suppport all hotel departments in operation overnight as and where needed
What are we looking for?
A Night Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:
Have a degree| diploma| or formal certification in Hotel Management or equivalent
A minimum of 2 years of Front Office supervisory experience in the hotel| leisure| and/or retail sectors
Current and demonstrated knowledge of health and safety and security procedures
Calm| efficient| and able to work well under pressure
Excellent inter-personal and communication skills
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!