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JOB DESCRIPTION
Our team members are changing the world one stay at a time. As a guest
services leader in the world|s best known hotel brand you|ll have more than
just a job| you|ll bring your expertise to oversee the Night Operations & lead
a team of committed hospitality professionals to delight our guests.
The Hilton Surfers Paradise Hotel & Residences offer the unique combination of
the luxury and benefits of Hilton| with the energy of Surfers Paradise and as
our Night Manager you will play a significant role in overseeing the service
delivery of the Hotel ensuring we are delivering exceptional experiences to
every guests| every time.
What will I be doing?
As Night Manager| you are the first point of contact for any general
management related queries that arise outside normal operating hours. Th
position has a Front Office focus but also has responsibility for overal
hotel operations in the absence of Senior Managers.
Reporting to the Front Office Manager| you will also be responsible for the
following key duties:
Be visible in the hotel lobby and other public areas – greeting and assisting guests including check in and out and updating our Guest and Hotel logs
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
Handle any guest issues or emergencies that arise| record them as required| and implement the necessary actions to bring them to resolution
Support the Night Auditor with all Front Desk and accounting related duties and produce nightly reports
Oversee all front office operations & maintain high standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience throughout the guest journey
Maintain awareness of all Hotel areas and conduct Health and Safety Checks and Night Walks
What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Commitment to delivering a high level of customer service and a passion for hospitality
Excellent leadership| interpersonal and communication skills
Accountable and resilient and the ability to work under pressure
Flexibility to respond to a variety of work situations
High level of IT proficiency and working knowledge of Property Management Systems
Ability to work on your own and as part of a diverse team and display attributes of a mindful and resilient leader
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travellers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across itsglobal brands. Our amazing team members are at the heart
of what we do! As a Hilton team member| you can look forward to receiving the
following:
A competitive salary
Complimentary duty meals | uniformed role and dry cleaning
Free onsite parking
Access to Go Hilton| our Team Member Travel Program offering heavily discounted room rates and up to 50% off food and beverage at participating hotel outlets across our properties globally!
Access to Hilton University training| offering more than 3000 learning programs
Extensive leadership and career development opportunities
_Hilton was named the #1 Hotel chain in the Great Places to Work survey
2017| 2018 & 2019._