Nights Guest Services Manager – Sheraton Melbourne Hotel – 27 Little Collins Street


Job Number 20009692
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.


The Guest Services Manager is part of the Front Office department and is
responsible for the smooth coordination and supervision of the entire Front
Office area including Guest Services| Bell Desk| and Concierge| and acts as
the Management representative of the Hotel.

Job Description:

Champion personalized guest experiences in the Hotel

Ensure the smooth running of the Front Office department during a shift

Act as a management representative to ensure complete guest satisfaction

Meeting and greeting VIP guests on arrival

Thoroughly investigate safety| security and emergency matters| guest issues and room and account discrepancies

Complete accurate and detailed recording of information and distribute it to the appropriate parties

Assist the Executive Assistant Manager – Rooms in training staff according to the Sheraton standards

Delegate daily tasks to the team| coach and counsel staff to be at their best and maintain a positive work atmosphere

Assist all departments of the hotel


The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne.
You will have the ability to lead by example| have a positive demeanor and possess a passion for providing exceptional customer service.
Candidates will demonstrate initiative and have advanced communication| organisational and problem solving skills.
Candidates must be available to work overnight| on a 7 day roster including holidays and weekends and have experience using the OPERA software.


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide
Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne
Associate recognition programs
Discount CBD parking
World class training programs
Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._