Overnight Manager on Duty – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street


Job Number 19180270
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Sheraton Grand Sydney Hyde Park is seeking an experienced Overnight Manager on
Duty to drive results| inspire the team and ensure our guests experience more.


Responsible for the smooth operation of the Front Office department and the hotel| acting as the management representative for the hotel to ensure complete guest and patron satisfaction
Thoroughly investigate safety| security and emergency matters| guest issues and room and account discrepancies
Assist the Front Office Manager in training staff according to the Sheraton standards of front office
Coach| lead and mentor associates to deliver exceptional service
Maintain a positive work atmosphere
Drive Front Office KPI’s such as upselling| loyalty enrolments and Guest Satisfaction scores


Previous Front Office experience in a Superior or Manager position within a five star hotel and a comprehensive understanding of all Front Office operations
Minimum two years’ experience with OPERA property management system
Excellent time management| managerial and organisational skills
Hold a Senior First Aid Certificate
Armed with smart solutions and a can-do attitude
Energized in a fast paced environment
Full time flexible availability| including weekends| public holidays and overnights
Permanent resident or unlimited working rights in Australia