Job Number 19107189
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Perth| 1 Barrack Street| Perth| Western
Brand The Ritz-Carlton
Position Type Non-Management/Hourly
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.
The hotel is set to open 15 November 2019. .
Supply guests/residents with directions and information regarding property
amenities| services| and hours of operation| and local areas of interest and
activities. Contact appropriate individual or department (e.g.| Bellperson|
Front Desk| Housekeeping| Engineering| Security/Loss Prevention) as necessary
to resolve guest call| request| or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction. Receive|
record| and relay messages accurately| completely| and legibly. Notify Loss
Prevention/Security of any guest reports of theft.
Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests| service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. Read and visually verify information in a
variety of formats (e.g.| small print). Enter and locate work-related
information using computers and/or point of sale systems. Stand| sit| or walk
for an extended period of time or for an entire work shift. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
Only shortlisted candidates will be contacted to go through our selection
process. We will require candidates to have unrestricted working rights and
unrestricted driver license for Western Australia.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._