## Principal Engineer- Service Delivery
Sydney – North Ryde
_ GENERAL SUMMARY_
Principal Engineer- Service Delivery role provides operational and Managed
Services support to customers- for support and management of DELL EMC
technologies and solutions. Works with the customer- as a trusted partner
leveraging Dell EMC Best Practices- ensuring technical solutions work as
intended in the customer|s environment. Ensures availability- stability of the
customer`s environment. Always striving for a best in class customer
The person we are looking for is a team player. They look around to see i
their team mates are okay and if they need help. They help people who ask an
they are not shy in asking for help. They are proactive and do not need to b
micromanaged. They bring solutions with the problem. They are agile an
dynamic and they can prioritize and re-prioritize in a fast changin
environment. They take ownership and follow up even when its |not their job|.
They will be at their best and they will bring out the best in others with
their energy- enthusiasm and positive attitude.
_ PRINCIPAL DUTIES AND RESPONSIBILITIES_
Responsible for managing customer`s Backup Environment- utilizing best practices
Responsible for undertaking daily operational duties- focusing on minimizing risk- increasing the quality of technical outcomes.
Performs operational activities – provisioning- incident support- decommissioning- and queue management.
Performs environment/application optimization and supports on the solution scalability.
Performs necessary Backup infrastructure maintenance in a strict ITIL environment.
Incident response and management change and problem management- while adhering to specific customer SLAs in a large enterprise environment;
Document PIRs- participate in RCA analysis- provide reports- create/update As-Builts and represent the team in customer operational service boards.
Responsible and drives all Disaster recovery procedures
Responsible to maintain the environment configuration documents up to date
Responsible to configure/maintain SourceOne Environment.
Mentor and work closely with offsite teams.
Support and run the data migrations as required using Dell EMC DPS products.
Compile and present billing- capacity- SLA and other reporting.
Takes end-end ownership and manages customer expectations.
Places strong emphasis on teamwork and collaboration- both supporting colleagues and voicing out technical concerns- advocating opportunities for continuous improvement.
Performs daily operational health checks- addressing alerts and methodical troubleshooting
Pro-active maintenance of the Backup environment- ensuring a clean- risk-free operational environment- while participating in the continual review and improvement.
Punctual and professional in representing the organization- in customer interactions.
Customer Disaster Recovery testing support.
Ability to self-start and use resources at hand.
Ability to work unsupervised and escalate in a timely manner.
Ability to work on customer site- or offsite from different office locations as required.
Ability to engage and interact with other departments within Dell EMC organization;
Assist with project work- at the direction of a technical lead and/or Project Manager.
_SKILLS AND REQUIREMENTS_
Working Experience and excellent understanding of Dell EMC DPS Products
Working knowledge of EMC Source One
Working experience on tools like splunk- puppet- confluence and Jira.
Working Experience Understanding of backup technology suite : Networker- Data Domain- Avamar- Data Protection Advisor- CommVault- VRA/VRO Automation- Tape libraries- Data Domain Cloud Tier
Good understanding of Avamar and Data Domain hardware layout and their various generations
Working experience of Avamar replication type
Working experience of NetWorker cloning processes and their integrations with Data Domain
Working experience of Avamar- NetWorker integrations with Data Domains and data migrations from out of support systems.
Specialist certifications desired. Networker- Data Domain- Avamar.
Good time management and organizational skills.
Ability to perform multiple tasks concurrently.
Familiarity with VMware and virtualization technologies desirable.
Preferred – knowledge in Windows- UNIX administration (Linux) LVM- file security- Active Directory- PAM/TPAM- Password Management.
Scripting and Automation
Familiarity with TCIP/IP networking and file accesses protocols desired nice to have.
Excel and Data base reporting and crunching complex billing data.
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.
If you can help us resolve complex infrastructure problems- this is your
opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.
Job Family: Engineering Professional-Services Job ID: R036911