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## Solutions Architect – Services
North Ryde – Sydney
At Dell- we evolve people as well as technology. We have a passion for what is
possible. So now is the time to join Dell Services as a Solutions Architect in
Sydney.
Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live
Key Responsibilities
Troubleshoot and resolve customer SCCM/MDT deployment solution failures within Dell`s Connected Configuration service
Work directly with our customers and cross-functional teams- including Dell & customer project managers- consultants- facility operations teams to ensure efficient & quality delivery of Dell`s Connected Configuration Service at Dell`s partner facilit
Validate customer`s SCCM/MDT deployment solution to insure it conforms with Dell Connected Configuration guidelines
Assist customers- Dell project managers- technical teams- and facility operations with new projects to verify & finalize initial production results via first article reviews.
Troubleshoot and assist customers and facility teams with resolution of Windows 10 and OS image development solutions using industry-standard Microsoft technologies
Contributes to the development and on-going improvement of Dell`s industry best practices and standards for deploying enterprise and client technologies
Mentors and provides technical leadership to other team members
Provides technical assistance and support for Dell`s Connected Configuration service
Reviews and determines readiness of customer`s SCCM infrastructure for inclusion in Dell`s Connected Configuration service
Travel 10 – 15% of the time
Education
Undergraduate or Graduate degree- and 3+ years of industry experience
MCSE / MCITP certifications
SCCM Infrastructure Skills
2+ years of experience as Architect / Team Lead with experience in the following:
Consultancy- Vendor or large enterprise
Expert knowledge of Microsoft SCCM/MDT. Should including design- implementation- and experience customizing/extending SCCM/OSD solutions capabilities across large scale enterprises
Understanding of networking and troubleshooting for SCCM/OSD solutions over global networks: WAN/LAN- TCP/IP- DNS- DHCP- Routers- Switches and Firewalls
Active Directory users and groups- Security permissions and excellent understanding of GPOs
Server OS skills: Installation- standard usage and troubleshooting of Windows Server 2008/2012+
Windows Imaging Skills
2+ years of experience as Architect / Team Lead with experience in the following:
Consultancy- Vendor or large enterprise
Expert level knowledge of current Windows Client based Operating Systems (Win 7/10)
Excellent understanding of HW/BIOS/Driver/Firmware/OS relationships
Excellent understanding of common application installation types (EXE- MSI- etc.)
Excellent understanding of Microsoft Windows OS imaging & deployment tools (Windows PE / WAIK / ADK)
Advanced scripting knowledge (VBS/PowerShell/BAT)- specifically to support AD / WMI queries and batch changes
Communications Skills
Excellent Customer engagement interaction & communications
Comfort with executive communication and presentation
Excellent consultative skills in both a technical pre-sales and post-sales settings
Key Competencies
_Achievement Oriented_ – establishes challenging short and long term goals- takes initiative- persists at tasks and pursues completion of objectives
_Adaptability_ – changes behavioral style or method of approach when necessary to achieve a goal- adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
_Communication_ – takes the initiative to communicate accurate- up to date plans and information to clients- peers and management. Expresses thoughts clearly- both verbally and in writing. Listens and understands the views of others. Effectively transfers thoughts and expresses ideas orally in individual or group situations
_Customer Focus_ – makes customers and their needs a primary focus of one`s actions. Develops and sustains productive customer relationships. Talks to customers to find out what their needs are and how satisfied they are with the service.
Benefits
Our people are the most critical component of our long-term success and their
health and well being are our priority. You will enjoy a comprehensive-
locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race- color- religion- sex
(including pregnancy)- sexual orientation- gender identity and/or expression-
national origin- protected veteran status- disability- genetics- or
citizenship status (when otherwise legally authorized to work) and will not be
discriminated against on the basis of such characteristics or any other status
protected by the laws or regulations in the locations where we operate. Dell
encourages applicants of all ages.
Job Family: Engineering Professional-Services Global-Services Job ID:
R037019