Reservations Manager – The Westin Melbourne – 205 Collins Street


Job Number 20020690
Job Category Reservations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.


Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. Offering the most powerful portfolio in the industry| our 30 brands
and 7|000+ properties across 131 countries and territories give people more
ways to connect| experience and expand their world. Learn about our brands at Find Your World.™


The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street. The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness


Reservations: Maximize overall hotel revenue while balancing profitability; at
the same time responsible for managing day-to-day operations of the
Reservations Department

Job Description:

Reporting directly to the Complex Director of Revenue Management| you will be
required to ensure an efficient and smooth operation of the Reservations
Department; as well to maximize hotel room revenue through effective pricing
and inventory management.

Key responsibilities of this role include but are not limited to:


Lead a reservations team that works together with trust and takes responsibility to meet the goals of the department/hotel

Recruit| train and mentor the reservations agents

Provides courteous| efficient and professional service to create an experience for all guests

Handle elevated customer queries and complaints relating to Rooms Reservations

Manage reservation sales to ensure business practices are consistent with the hotel revenue management goals

Familiar with the loyalty program and proactively drive the SPG enrolment

Establish and maintain a network of clients to enhance the occupancy levels and room yield


The successful applicant will have:

Front Office / Reservations experience & minimum 2 years’ Reservations Management background

Proven experience managing and motivating staff

Ability to identify trends in the market and apply this knowledge to maximize revenue

Excellent knowledge of Opera and Microsoft Excel

Effective communication skills

Self-motivated and target driven

Outstanding attention to detail

Strong follow up and good time management


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Strategic career development opportunities

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Associate recognition programs

World class training programs

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.